Naqueasha Shepard
Jackson
Summary
Well-qualified Customer service representative proficient in handling complex customer issues and promoting positive experiences. I'm team-oriented and dedicated to making my customers or patients happy. I have patience to speak with those in need of any service. I'm a mother of two daughters and I love to give back to those who need us and our services.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
People Services
Foundever
Atlanta
06.2022 - Current
- Independent insurance agent
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
CNA Assistant
Help at Home
Jackson
10.2019 - 12.2022
- Take care of CPS kids
- Provide patients with companionship
- Document all care
- Give medications as needed
- Light hours work and doctor visits
- Provided daily personal care to clients, ensuring comfort and hygiene.
- Assisted clients with mobility, using safety equipment and techniques.
- Monitored vital signs and reported changes to healthcare professionals.
- Collaborated with families to discuss care plans and client needs.
- Educated clients on health management and wellness practices.
- Maintained a clean and safe environment for clients at all times.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
Representative
Saviilinx
Hattiesburg
04.2017 - 10.2019
- Assisted customers with inquiries and provided product information.
- Processed orders accurately using company software systems.
- Collaborated with team members to enhance service delivery.
- Resolved customer complaints in a timely manner.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Answered phone calls and directed them to appropriate personnel.
- Provided customer service by answering product and service related questions.
- Greeted customers and responded to inquiries in a timely manner.
- Assisted customers with order placement, returns, exchanges, and refunds.
Server/host
Applebee's
Ridgeland
08.2015 - 05.2019
- Greet customers
- Answer calls
- Sitting and cleaning tables
- Serving
Transport
Baptist Hospital
Jackson
10.2016 - 06.2018
- Taking calls to help customers
- Discharging patients
- Giving tasks to others
- Working the system to help monitor and control the next job
Education
High School Diploma -
Christian cornerstone
Townsend, Georgia 05.2013 - 08.2014
Skills
- Typing 45mph
- Business tech
- Problem solving
- Effective communication
- Empathy in care
- Dependable and responsible
- Computer skills
- Analytical thinking
- First Aid/CPR
- Planning
- Customer relations
- Care plan development
- Conflict resolution
- Customer service
Timeline
People Services
Foundever
06.2022 - Current
CNA Assistant
Help at Home
10.2019 - 12.2022
Representative
Saviilinx
04.2017 - 10.2019
Transport
Baptist Hospital
10.2016 - 06.2018
Server/host
Applebee's
08.2015 - 05.2019
High School Diploma -
Christian cornerstone
05.2013 - 08.2014