Naquial Wilson
Byram
Summary
Motivated Service Manager knowledgeable about mechanical service needs. Expert in operating vehicles, purchasing parts and satisfying customers. Driven to maintain reputation of excellence by keeping service operations cost-effective, speedy and high-quality. Experienced in overseeing cost control, loss prevention and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities.
Overview
27
27
years of professional experience
Work History
Service Manager
Mac Haik - Dodge Chrysler Jeep Ram
03.2024 - 10.2025
- Resolved customer complaints in professional and timely manner.
- Monitored service staff performance and provided feedback for improvement.
- Met with customers to discuss service needs and offer available solutions.
- Analyzed service reports to identify areas of improvement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Service Manager
Mac Haik - Dodge Chrysler Jeep Ram
05.2021 - 02.2024
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Resolved customer complaints in a timely manner.
- Demonstrated great problem-solving skills for complex customer issues and resolved conflicts in a professional and effective manner.
Technician
Mac Haik - Dodge Chrysler Jeep Ram
02.2014 - 05.2021
- Replaced defective components or parts as needed.
- Managed quality control and maintained high level of customer satisfaction.
- Followed safety practices to safeguard against injury and damage to property.
- Operated various diagnostic tools to determine repair plans.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
Technician
Jackson Imports
06.2009 - 01.2014
- Replaced defective components or parts as needed.
- Followed safety practices to safeguard against injury and damage to property.
- Used bolts, rivets and screws to fasten parts.
- Operated various diagnostic tools to determine repair plans.
Technician
Wilson Dodge
09.2006 - 06.2009
- Replaced defective components or parts as needed.
- Restored product condition using proven techniques.
- Managed quality control and maintained high level of customer satisfaction.
- Followed safety practices to safeguard against injury and damage to property.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
Technician
Low Budget
09.2003 - 07.2006
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Calculated costs of materials and labor to prepair detailed repair estimates.
Technician
Ergon
10.1998 - 08.2003
- Replaced defective components or parts as needed.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Inspected and validated repairs before delivery.
- Managed quality control and maintained high level of customer satisfaction.
- Followed safety practices to safeguard against injury and damage to property.
Education
Associate Degree in Auto Mechanics And Welding Technology - Associate of Science
Hinds Community College, Utica, MS
Utica, MS12-1997
High School Diploma -
Utica High School
Utica05-1996
Skills
- Employee Hiring, Training and Development
- Strategic Business Planning
- Conflict Resolution
- Customer Service
- Goal-Oriented
- Equipment Maintenance
- Component Replacement
- Maintenance and Repairs
- Troubleshooting and Diagnosis
- Supply procurement
Timeline
Service Manager
Mac Haik - Dodge Chrysler Jeep Ram
03.2024 - 10.2025
Service Manager
Mac Haik - Dodge Chrysler Jeep Ram
05.2021 - 02.2024
Technician
Mac Haik - Dodge Chrysler Jeep Ram
02.2014 - 05.2021
Technician
Jackson Imports
06.2009 - 01.2014
Technician
Wilson Dodge
09.2006 - 06.2009
Technician
Low Budget
09.2003 - 07.2006
Technician
Ergon
10.1998 - 08.2003
High School Diploma -
Utica High School
Associate Degree in Auto Mechanics And Welding Technology - Associate of Science
Hinds Community College, Utica, MS