Na’Quitta Strickland
Biloxi
Summary
Dynamic and detail-oriented professional with extensive experience in customer service and administrative support. Proven ability to enhance guest experiences through exceptional hospitality and effective communication. Skilled in data entry and time management, consistently maintaining organized environments and fostering positive relationships with clients and team members.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
LaQuinta Inn & Suites
12.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Organized and maintained files and records to ensure up-to-date documentation.
Server
Scarlet Pearl Casino
02.2021 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Administrative Assistant
J&J Janitorial and Flooring
08.2018 - 02.2021
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
Education
High School Diploma -
St. Martin High School
Ocean Springs, MS05-2010
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Team collaboration
- Administrative skills
- Hospitality services
- File management
- Clerical support
- Supply management
Timeline
Front Desk Receptionist
LaQuinta Inn & Suites
12.2023 - Current
Server
Scarlet Pearl Casino
02.2021 - 10.2023
Administrative Assistant
J&J Janitorial and Flooring
08.2018 - 02.2021
High School Diploma -
St. Martin High School
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