Natalie Higginbotham
West Point
Summary
Dynamic professional with extensive experience in customer engagement and inventory management, notably as a Barista at Jubilation's Cheesecake Factory. Proven expertise in espresso preparation and cash handling, consistently delivering high-quality service and enhancing customer satisfaction. Adept at analyzing sales data to drive strategic improvements and optimize product offerings.
Overview
16
16
years of professional experience
Work History
Barista
Jubilation's Cheesecake Factory
West Point
04.2025 - Current
- Prepared high-quality espresso and specialty coffee beverages for customers.
- Provided friendly customer service, engaging patrons in product recommendations.
- Assisted in inventory management, restocking supplies as needed.
- Operated cash register, processing transactions accurately and efficiently.
- Educated customers about menu items and seasonal offerings available at the café.
- Collaborated with team members to ensure smooth service during peak hours.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained cleanliness and organization of the service area and equipment.
Dairy Manager
Sunfresh Market
WEST POINT
09.2021 - 04.2025
- Managed dairy product inventory and ensured timely restocking.
- Trained staff on proper dairy handling and safety procedures.
- Assisted customers with dairy product inquiries and recommendations.
- Monitored product quality and freshness on the sales floor.
- Implemented daily cleaning routines for dairy display cases.
- Collaborated with suppliers to maintain optimal stock levels.
- Pulled out of date products from shelves and cases, disposing of items in proper bins.
- Confirmed pricing accuracy and checked all department signage, maintaining correct sale prices
- Analyzed sales data to identify trends and adjust strategies accordingly.
Small Business Owner
Self
Westpoint
01.2010 - 08.2021
- I owned a jewelry business and a jewelry supplies reseller.
- Experience in ordering supplies online.
- Experience in packing items to be shipped.
- Experience in typing and creating invoices.
- Making sure items were in stock and ready for shipment before payment was processed.
- Making sure inventory was created each week for my products, I was selling.
- Reseller on online platforms of clothes and die-cast vehicles.
Skills
- Espresso preparation
- Customer engagement
- Cash handling
- Inventory management
- Beverage education
- Sales analysis
Timeline
Barista
Jubilation's Cheesecake Factory
04.2025 - Current
Dairy Manager
Sunfresh Market
09.2021 - 04.2025
Small Business Owner
Self
01.2010 - 08.2021
Similar Profiles
Monika LalevaMonika Laleva
Head Hostess at The Cheesecake FactoryHead Hostess at The Cheesecake Factory
Olyvia BatsonOlyvia Batson
Server/Bartender at The Cheesecake FactoryServer/Bartender at The Cheesecake Factory
Lena CurtisLena Curtis
Operations Support Technician at The Cheesecake FactoryOperations Support Technician at The Cheesecake Factory
Amber WhiteAmber White
Production Operator at Yokohama TireProduction Operator at Yokohama Tire
Carter DalbyCarter Dalby
Crew Member at ChipolteCrew Member at Chipolte