Natalie Jones
Louisville
Summary
Dependable General Worker experienced in manual labor and equipment operation. Achieved efficient task completion in diverse settings through strong work ethic and safety-conscious approach. Focused on contributing to team success and making a positive impact.
Overview
3
3
years of post-secondary education
7
7
years of professional experience
Work History
Claims Associate
Taylor Sudden Service
Philadelphia
10.2025 - Current
- Reviewed and processed claims for accuracy and compliance with company policies.
- Evaluated claims by investigating details and assessing coverage eligibility.
- Maintained accurate records of all claim processing activities in accordance with company policies and procedures.
- Maintained detailed records of claims activities in the company database.
- Communicated with clients to gather necessary documentation and information.
- Interacted with clients via telephone, email, or in person to discuss claim status and provide updates.
- Verified details with policyholders and requested additional information.
- Conducted research on claim issues, utilizing available resources such as databases and other documentation.
- Collaborated with team members to streamline claims processing workflows.
Assistant Manager
TAYLOR TOOL AND SUPPLY
Louisville
10.2022 - 10.2025
- Managed inventory and shelf life, handled store deposits and transactions, and executed sales and marketing tasks while overseeing employee scheduling and stock ordering.
- Oversaw daily operations in tool supply department to ensure efficient workflow.
- Trained and mentored staff on product knowledge and customer service techniques.
- Coordinated inventory management to maintain optimal stock levels and minimize shortages.
Manager
ACKERMAN NUTRITION
Ackerman
01.2021 - 01.2022
- Delivered customer service, managed money handling, ordered inventory, and executed sales and marketing on social media, contributing to successful business sale.
- Coordinated training programs to enhance staff knowledge of nutritional products.
- Managed inventory levels to ensure optimal stock for production needs.
- Coordinated training programs to improve staff knowledge of nutritional products, ensuring effective product support.
Sales Associate
DOLLAR GENERAL
Philadelphia
01.2020 - 01.2021
- Managed front register operations, performed cash reconciliation, stocked shelves and coolers, ensured cleanliness and organization to enhance customer experience.
- Provided customers with support to enhance their shopping experience. with product selection and inquiries.
- Managed front register operations, performed cash reconciliation, stocked shelves and coolers, and ensured cleanliness and organization until leaving for a better job opportunity.
- Processed transactions accurately, contributing to efficient checkout experience.
Education
East Central Community College
Diploma -
LOUISVILLE HIGH SCHOOL
Louisville, MS 08.2015 - 01.2019
Skills
- Claim evaluation
- Claims preparation
- Claim resolution
- Fraud detection
- Documentation management
- Documentation review
- Document analysis
- Data evaluation
- Process adherence
- Microsoft office
- Record keeping
- File management
- Research methods
- Customer service
- Client relationship management
- Client interaction
- Attention to detail
- Team collaboration
- Work organization
- CASH RECONCILIATION
- INVENTORY CONTROL AND MANAGEMENT
- Process adherence
- Claim resolution
Timeline
Claims Associate
Taylor Sudden Service
10.2025 - Current
Assistant Manager
TAYLOR TOOL AND SUPPLY
10.2022 - 10.2025
Manager
ACKERMAN NUTRITION
01.2021 - 01.2022
Sales Associate
DOLLAR GENERAL
01.2020 - 01.2021
Diploma -
LOUISVILLE HIGH SCHOOL
08.2015 - 01.2019
East Central Community College