Natasha Deering
Lexington
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Teleperformance
Salt Lake City, UT
02.2023 - 08.2025
- Responded to customer inquiries via phone and email, ensuring timely resolution of issues.
- Assisted customers with product selection and order processing, enhancing overall satisfaction.
- Documented customer interactions in CRM system, maintaining accurate records for future reference.
- Collaborated with team members to streamline communication processes, improving service efficiency.
Customer Service Representative
Alorica
Saraland, AL
06.2020 - 01.2023
- Provided feedback on common customer concerns to management for process improvement opportunities.
- Participated in training sessions to learn company policies and service protocols effectively.
- Adapted quickly to new software tools, increasing proficiency in handling customer requests.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Conduent
Florham Park, NJ
03.2016 - 12.2019
- Drove sales through exceptional customer service and product knowledge.
- Developed strong relationships with customers to increase loyalty and repeat business.
- Conducted inventory management, ensuring optimal stock levels and timely replenishment.
- Collaborated with team members to implement promotional strategies and enhance store visibility.
Education
Associate of Arts - Education
Holmes Community College
Goodman, MS05-2010
High School Diploma -
Lexington Attendance Center
Lexington Ms05-2007
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Microsoft Excel
- Microsoft outlook
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Certification
- Sales Manager Certificate
Languages
English
Full Professional
Timeline
Customer Service Representative
Teleperformance
02.2023 - 08.2025
Customer Service Representative
Alorica
06.2020 - 01.2023
Customer Service Representative
Conduent
03.2016 - 12.2019
Associate of Arts - Education
Holmes Community College
High School Diploma -
Lexington Attendance Center