Natasha Macks
Prentiss
Summary
Dynamic professional with extensive experience in personal care and customer service, notably at First Name Basis. Proven ability in health monitoring and effective communication, fostering strong relationships with clients. Skilled in care plan development and team collaboration, consistently enhancing client satisfaction and promoting independence through compassionate support.
Overview
9
9
years of professional experience
1
1
Certification
Work History
PCA
First Name Basis
Brookhaven
09.2025 - Current
- Provided personal care to clients, ensuring comfort and safety.
- Assisted clients with daily living activities to promote independence.
- Communicated effectively with families regarding client needs and preferences.
- Maintained a clean and organized environment for client well-being.
- Monitored clients' health status, reporting changes to healthcare professionals.
- Developed positive relationships with clients through compassionate engagement.
- Collaborated with a team to coordinate care plans for clients.
- Trained new staff on proper care techniques and protocols.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
Customer Service Representative
Vxi Cortland
Prentiss
01.2023 - 09.2025
- Assisted customers with inquiries and resolved issues effectively.
- Managed customer accounts and updated information accurately.
- Collaborated with team members to enhance service delivery processes.
- Utilized CRM software to track customer interactions and feedback.
- Educated customers about products and services to promote understanding.
- Handled escalated calls, providing solutions for complex problems.
- Trained new staff on customer service protocols and systems.
- Monitored service levels to ensure compliance with company standards.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Direct Care Worker
Millcreek of Magee
Magee
09.2022 - 07.2023
- Provided personal care to clients, such as bathing, grooming and toileting.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Cultivated relationships with residents to support happiness and emotional well-being.
- Respected cultural diversity when interacting with individuals from different backgrounds.
- Promoted independence by teaching self-care skills such as dressing, hygiene and housekeeping tasks.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Followed care plan and directions to administer medications.
CNA
Columbia Health & Rehab
Columbia
07.2020 - 07.2023
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Cared for residents in assisted living facility and delivered high-quality support to meet all needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Monitored food intake and output as directed by nursing staff.
Customer Service Representative
Maxiums Call Center
Hattiesburg
08.2018 - 07.2020
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
Acute Care Technician
Forrest General Hospital
Hattiesburg
09.2016 - 07.2018
- Collected and processed samples to support lab testing.
- Supported ACT in diagnosing and treating clients.
- Maintained inventoried supplies, including tubes, needles, syringes, alcohol and labels.
- Documented observations and baseline measurements in medical records.
Education
Diploma2 -
Escambia High School
Pensacola, FL07.2014
Skills
- Call control
- Personal care
- Health monitoring
- Care plan development
- Light housekeeping
- Customer relationship management
- Team collaboration
- Effective communication
- Personal hygiene assistance
- Information Verification
- Customer Relationship Management
- Customer Service
Certification
- CNA, Certified Nurse Assistant
- CPCT/A, Patient Care Technician/Assistant
- PT, Phlebotomy Technician
- Licensed BLS Provider (CPR & AED), 07/09/19, 07/01/21
- NCET, ECG Technician
Timeline
PCA
First Name Basis
09.2025 - Current
Customer Service Representative
Vxi Cortland
01.2023 - 09.2025
Direct Care Worker
Millcreek of Magee
09.2022 - 07.2023
CNA
Columbia Health & Rehab
07.2020 - 07.2023
Customer Service Representative
Maxiums Call Center
08.2018 - 07.2020
Acute Care Technician
Forrest General Hospital
09.2016 - 07.2018
Diploma2 -
Escambia High School