Natasha Owens
Hattiesburg
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
16
16
years of professional experience
Work History
CSR 2
General Dynamics
03.2018 - Current
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Educated customers on special pricing opportunities and company offerings.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Service Representative
Walmart Shared Services
09.2014 - 02.2018
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Private Caregiver
CNA Qatar
10.2008 - 06.2014
- Assisted patients with daily personal hygiene.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Tracked and reported clients' progress based on observations and conversations.
- Improved patient outlook and daily living through compassionate care.
- Assisted with meal planning to meet nutritional plans.
- Followed care plan and directions to administer medications.
Education
Associate of Arts
Jones County Junior College
Ellisville, MS12.2015
High School Diploma -
Collins High School
Collins, MS05.2002
Skills
- Customer support needs assessment
- Call Center Operations
- CPR Certified
- CNA Certified
Education and Training
other,other
Timeline
CSR 2
General Dynamics
03.2018 - Current
Customer Service Representative
Walmart Shared Services
09.2014 - 02.2018
Private Caregiver
CNA Qatar
10.2008 - 06.2014
High School Diploma -
Collins High School
Associate of Arts
Jones County Junior College
Similar Profiles
Ceneca FletcherCeneca Fletcher
Design Engineering at General DynamicsDesign Engineering at General Dynamics
Tia ReedTia Reed
Dos IT Technical Support Specialist at General DynamicsDos IT Technical Support Specialist at General Dynamics
BEKURE WILLIAMSBEKURE WILLIAMS
Designer at General DynamicsDesigner at General Dynamics