Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
Analyzed financial records to verify accuracy of tax returns.
Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
Increased client satisfaction by providing accurate and timely tax preparation services.
Completed and filed returns with tax departments at local, state, and federal levels.
Maintained complete records of client tax returns and supporting documentation in secured areas.
Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
Assessed client tax situations to determine best filing options.
Customer Service Representative
Walmart
04.2010 - 01.2011
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Collaborated with team members to develop best practices for consistent customer service delivery.
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Trained new Customer Service Representatives on company policies, procedures, and best practices.
Floor Technician
Mercy Health Hospital
05.1996 - 11.2005
Collaborated with team members to complete large-scale projects such as stripping and waxing floors efficiently.
Demonstrated strong knowledge of various flooring materials and appropriate cleaning methods for each type.
Maintained a professional appearance while interacting with clients and responding to their concerns or requests regarding floor care services.
Used [Type] equipment to clean and maintain hardwood, ceramic, and laminate floors.
Worked with supervisor to design detailed floor maintenance schedules based on floor types and foot traffic.
Quietly waxed, buffed and vacuumed floors in [Type] organization.
Managed time effectively to ensure all assigned tasks were completed within designated deadlines without compromising quality.
Contributed to a positive working environment by collaborating closely with colleagues and assisting them when needed.
Assistant Business Office Manager at Berkshire Health & Rehabilitation CenterAssistant Business Office Manager at Berkshire Health & Rehabilitation Center