Natasha Wilson
4534 Hardy Bllups Road
Overview
28
28
years of professional experience
Work History
Tax Preparer
Usa Tax Services
01.2011 - Current
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
- Assessed client tax situations to determine best filing options.
Customer Service Representative
Walmart
04.2010 - 01.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Floor Technician
Mercy Health Hospital
05.1996 - 11.2005
- Collaborated with team members to complete large-scale projects such as stripping and waxing floors efficiently.
- Demonstrated strong knowledge of various flooring materials and appropriate cleaning methods for each type.
- Maintained a professional appearance while interacting with clients and responding to their concerns or requests regarding floor care services.
- Used [Type] equipment to clean and maintain hardwood, ceramic, and laminate floors.
- Worked with supervisor to design detailed floor maintenance schedules based on floor types and foot traffic.
- Quietly waxed, buffed and vacuumed floors in [Type] organization.
- Managed time effectively to ensure all assigned tasks were completed within designated deadlines without compromising quality.
- Contributed to a positive working environment by collaborating closely with colleagues and assisting them when needed.
Education
High School Diploma -
West Lowndes High School
Frontage Rd Columbus Ms05-1994
Skills
- Local, state, and federal tax returns
- Income Tax Preparation
- Document Preparation
- Organization skills
Timeline
Tax Preparer
Usa Tax Services
01.2011 - Current
Customer Service Representative
Walmart
04.2010 - 01.2011
Floor Technician
Mercy Health Hospital
05.1996 - 11.2005
High School Diploma -
West Lowndes High School
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