Overview
Work History
Education
Skills
Timeline
Generic

Natasha Wilson

4534 Hardy Bllups Road

Overview

28
28
years of professional experience

Work History

Tax Preparer

Usa Tax Services
01.2011 - Current
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
  • Analyzed financial records to verify accuracy of tax returns.
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Increased client satisfaction by providing accurate and timely tax preparation services.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
  • Assessed client tax situations to determine best filing options.

Customer Service Representative

Walmart
04.2010 - 01.2011
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Floor Technician

Mercy Health Hospital
05.1996 - 11.2005
  • Collaborated with team members to complete large-scale projects such as stripping and waxing floors efficiently.
  • Demonstrated strong knowledge of various flooring materials and appropriate cleaning methods for each type.
  • Maintained a professional appearance while interacting with clients and responding to their concerns or requests regarding floor care services.
  • Used [Type] equipment to clean and maintain hardwood, ceramic, and laminate floors.
  • Worked with supervisor to design detailed floor maintenance schedules based on floor types and foot traffic.
  • Quietly waxed, buffed and vacuumed floors in [Type] organization.
  • Managed time effectively to ensure all assigned tasks were completed within designated deadlines without compromising quality.
  • Contributed to a positive working environment by collaborating closely with colleagues and assisting them when needed.

Education

High School Diploma -

West Lowndes High School
Frontage Rd Columbus Ms
05-1994

Skills

  • Local, state, and federal tax returns
  • Income Tax Preparation
  • Document Preparation
  • Organization skills

Timeline

Tax Preparer

Usa Tax Services
01.2011 - Current

Customer Service Representative

Walmart
04.2010 - 01.2011

Floor Technician

Mercy Health Hospital
05.1996 - 11.2005

High School Diploma -

West Lowndes High School
Natasha Wilson