Natashia Calderon
Ocean Springs
Summary
Accomplished Scheduling Coordinator with over 7 years of experience in the pest control industry, recognized for streamlining termite treatment schedules and enhancing operational efficiency. Proficient in advanced computer skills to foster a collaborative team environment while maintaining a friendly demeanor that strengthens client relations. Bilingual in Spanish, with a proven track record of managing multiple tasks simultaneously and coordinating complex appointments for a team of 10 technicians, ensuring high client satisfaction and strict adherence to safety protocols. Eager to leverage expertise in scheduling optimization and resource management to drive success within a dynamic team setting.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Termite Coordinator/Scheduler
Bay Pest Control
11.2018 - Current
- Manage an efficient scheduling system of 10+ daily termite inspections and treatments, optimizing routes for efficiency and timely service delivery. Reducing scheduling errors and improving overall workflow.
- Communicate appointment details and changes to 10+ field technicians and clients daily, resolving inquiries promptly and professionally.
- Collaborate with the termite service manager to address scheduling conflicts and improve overall departmental productivity through streamlined scheduling techniques
- Maintain detailed records of treatments, customer interactions, and service reports, ensuring compliance with all regulatory requirements.
- Handle client inquiries, scheduled follow-up appointments, and process payments, consistently receiving positive customer service feedback. Update account information to maintain customer records.
- Coordinate and schedule meetings, appointments, and travel arrangements for a team of managers and field staff.
- Support administrative tasks including managing timesheets, maintaining inventory records, and ensuring equipment is in optimal working condition. Manage filing systems for electronic and hard copy documents to keep organized records.
- Complete monthly state reports for the Department of Agriculture of 3 states (LA, MS & AL) by the 10th and 20th of each month.
- Process commission payroll of termite technicians for the 10th of each month.
911 Communications Supervisor
Castro County Sheriffs Office
04.2012 - 11.2017
- Accessed federal and local law enforcement information databases, obtained information regarding criminal history and relayed such information to field staff.
- Assessed and prioritized emergency situations and assigned resources using sound, independent judgment.
- Managed public safety emergency units according to established procedures and policies using computerized dispatch system.
- Directed work, training, coaching, discipline and performance evaluation of emergency dispatch team.
- Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Conducted research, gathered information from multiple sources and presented results.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Maintained energy and enthusiasm in fast-paced environment.
Manager
Dollar General Store
03.2012 - 03.2017
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Prepared annual budgets with controls to prevent overages.
- Managed inventory control, cash control and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Evaluated suppliers to maintain cost controls and improve operations.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
QA Inspector
Caviness Beef
08.2009 - 01.2012
- Monitored performance and generated reports detailing quality of product and defect rates.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Completed precise measurements using special tools.
- Generated and submitted detailed reports to regulatory agencies and company leadership to help drive enhancements.
- Used hand tools, instruments, gauges and equipment to complete accurate measurements and noted results for official records.
- Performed daily inspection rounds throughout facilities to check on all equipment and machinery.
Education
General Education Courses
Amarillo College
05.2008
High School Diploma - undefined
Dimmitt High School
Dimmitt, TX05.2007
Skills
- Accurate data entry
- Database administration
- Schedule Coordination
- Proficient in MS Office
- Regulatory adherence
- Payroll processing expertise
- Effective multitasking
- Documentation management
- Client relations management
- Vendor agreement management
- Effective verbal communication
- Recordkeeping expertise
- Inventory management
- Efficiency enhancement
- Calendar management
- Organized scheduling coordination
Certification
- CM - Certified Manager Certification
- PST - Public Safety Telecommunicator
- EMD - Emergency Medical Dispatch
LANGUAGES
English/ Spanish
Timeline
Termite Coordinator/Scheduler
Bay Pest Control
11.2018 - Current
911 Communications Supervisor
Castro County Sheriffs Office
04.2012 - 11.2017
Manager
Dollar General Store
03.2012 - 03.2017
QA Inspector
Caviness Beef
08.2009 - 01.2012
High School Diploma - undefined
Dimmitt High School
General Education Courses
Amarillo College