Nefertary Barajas
Picayune
Summary
Dedicated professional with extensive experience in restaurant operations. Known for exceptional customer service and problem-solving skills, ready to leverage expertise to enhance team performance and drive customer loyalty.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Mi Sol Azteca
Picayune
07.2023 - Current
- Assisted in managing daily restaurant operations and staff schedules.
- Trained new employees on customer service and food safety standards.
- Resolved customer complaints and de-escalated issues promptly to maintain satisfaction and loyalty.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved conflicts between team members in an effective manner.
Server
Tacos del cartel
Metairie
06.2022 - 07.2023
- Took orders and accurately entered them into the POS system.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Managed time efficiently to ensure prompt service during peak hours.
- Upsold menu items to enhance customer dining experience effectively.
- Took orders from customers accurately and in a timely manner.
- Greeted customers, answered questions, and recommended specials to increase profits.
Server/bartender
La Carreta Restaurant
New Orleans
02.2017 - 06.2022
- Provided excellent customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of dining area throughout shifts.
- Collaborated with kitchen staff to ensure timely food delivery.
- Assisted in training new servers on restaurant procedures and service standards.
- Handled cash and processed payments using point-of-sale systems.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Greeted customers, answered questions, and recommended specials to increase profits.
Education
High School Diploma -
Picayune Memorial
Picayune, MS05-2012
Skills
- Staff scheduling
- Employee training
- Customer service
- Conflict resolution
- Performance management
- Restaurant operations
- Time management
- Point-of-sale systems
- Effective communication
- Scheduling and planning
Languages
Spanish
Professional
English
Professional
Timeline
Assistant Manager
Mi Sol Azteca
07.2023 - Current
Server
Tacos del cartel
06.2022 - 07.2023
Server/bartender
La Carreta Restaurant
02.2017 - 06.2022
High School Diploma -
Picayune Memorial