Phoenicia Baker
Oxford
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
14
14
years of professional experience
2010
2010
years of post-secondary education
1
1
Certification
Work History
General Manager
McAllister's Deli
Oxford
07.2017 - Current
- Managed daily operations to ensure efficient service delivery.
- Trained and supervised staff to maintain high performance standards.
- Developed and implemented strategies to enhance customer satisfaction.
- Coordinated staff schedules to optimize workforce efficiency.
- Ensured compliance with health and safety regulations in all areas.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Assistant Manager
Newks Eatery Cafe
Oxford
06.2012 - 06.2016
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored staff on best practices and café procedures.
- Managed inventory and ordered supplies to maintain stock levels.
- Maintained cleanliness and organization of the café environment for safety compliance.
- Managed customer service inquiries and complaints in a timely manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Education
Lafayette High School
Oxford, MSSkills
- Strategic planning
- Budget management
- Staff training
- Operations management
- Customer relationship management
- Inventory control
- Performance evaluation
- Team leadership
- Effective communication
- Problem solving
- Time management
- Sales
Certification
- Servsafe certification
Timeline
General Manager
McAllister's Deli
07.2017 - Current
Assistant Manager
Newks Eatery Cafe
06.2012 - 06.2016
Lafayette High School