Vernice Beckwith
Olive Branch,MS
Summary
Professional with experience in healthcare administration, specializing in processing and managing medical claims. Skilled in data analysis, claim adjudication, and ensuring compliance with industry regulations. Strong focus on teamwork and achieving results through effective communication and adaptability to changing needs. Reliable and efficient in handling high volumes of claims while maintaining accuracy and confidentiality. As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
ROADSIDE ASSITANCE AGENT
U-HAUL
06.2022 - Current
- Enhanced customer satisfaction by providing timely and efficient roadside assistance services.
- Conducted regular follow-ups with customers to ensure their satisfaction and gather feedback for continuous improvement.
- Demonstrated empathy towards distressed callers, providing reassurance and clear instructions for resolving their issue.
- Updated internal databases with detailed notes regarding each call handled, allowing for seamless follow-up if needed.
- Reduced wait times for stranded motorists by swiftly dispatching tow trucks and other support vehicles.
- Assisted motorists with various vehicle issues such as flat tires, dead batteries, and lockouts, helping them get back on the road quickly.
- Managed high call volume while remaining calm and professional, ensuring accurate information was relayed to all parties involved.
HEALTH CLAIM EXAMINER
ALLEGIANCE BENEFIT MANAGEMENT
04.2020 - Current
- Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
- Utilized analytical skills to evaluate medical bills for accuracy and appropriateness of charges before approving payments as part of the claims process.
- Maintained detailed records of all claims activities, ensuring compliance with regulatory requirements and company policies.
- Researched claims and incident information to deliver solutions and resolve problems.
- Reduced claim processing time by implementing efficient workflow strategies and prioritizing tasks effectively.
Sales Specialist
ALSAC/ST. JUDE CHILDREN RESEARCH HOSPTIAL
02.2015 - 04.2020
- Raised significant funds by developing and executing effective fundraising campaigns.
- Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.
- Built strong client relationships through consistent communication and effective problemsolving.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
UNIT COORDONATOR
BAPTIST MEMORIAL HOSPTIAL
06.2019 - 12.2019
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
- Managed medical emergencies calmly and effectively while activating appropriate codes according to hospital policy; ensuring prompt response from specialized personnel.
- Coordinated and maintained referral sources related to admissions, discharges, and follow up services to sustain daily census requirements.
Education
Associate of Science - Nursing
Southwest Tennessee Community College
Memphis, TN12-2025
MBA - Health Administration
Strayer University
Memphis, TN06-2023
Clinical Experience
Nurse Extern
Baptist Memorial Hospital – Memphis, TN
Oct 2024 – Nov 2024
- - Assisted nursing staff with direct patient care, including vital signs, intake/output, and comfort measures.
- - Observed and supported nurses during assessments, procedures, and medication administration.
- - Documented patient information accurately in EPIC under supervision.
- - Gained hands-on experience in patient communication, safety, and interdisciplinary teamwork.
Nurse Extern
Regional One Health – Memphis, TN
Oct 2024 – Nov 2024
- Supported patient care activities in a fast-paced hospital environment.
- - Collaborated with the healthcare team to monitor patients and respond to basic care needs.
- - Shadowed nurses and strengthened clinical judgment skills through real-world exposure.
- - Applied classroom learning to clinical practice, focusing on patient-centered care.
Timeline
ROADSIDE ASSITANCE AGENT
U-HAUL
06.2022 - Current
HEALTH CLAIM EXAMINER
ALLEGIANCE BENEFIT MANAGEMENT
04.2020 - Current
UNIT COORDONATOR
BAPTIST MEMORIAL HOSPTIAL
06.2019 - 12.2019
Sales Specialist
ALSAC/ST. JUDE CHILDREN RESEARCH HOSPTIAL
02.2015 - 04.2020
Associate of Science - Nursing
Southwest Tennessee Community College
MBA - Health Administration
Strayer University
Similar Profiles
Cecilia PadillaCecilia Padilla
Detail Specialist at U-HaulDetail Specialist at U-Haul
Jack MacMillanJack MacMillan
Assistant Store Manager at U-HaulAssistant Store Manager at U-Haul
Jadu ThomasJadu Thomas
Preventative Maintenance Technician at U-HaulPreventative Maintenance Technician at U-Haul
Malena FalknerMalena Falkner
Inventory Control Specialist at Capstone Logistics LLC.Inventory Control Specialist at Capstone Logistics LLC.
Lisa FloresLisa Flores
Package Handler at Fedex GroundPackage Handler at Fedex Ground