Nicholas Burns
Saucier
Summary
Dynamic Sales Consultant with a proven track record at Pat Peck Honda, excelling in customer relationship management and closing techniques. Enhanced customer satisfaction through tailored consultations and product demonstrations, consistently exceeding sales quotas. Strong mentor and collaborator, fostering team success while maintaining a focus on safety and operational efficiency.
Overview
12
12
years of professional experience
Work History
Sales Consultant
Pat Peck Honda
12.2024 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Stayed knowledgeable on latest Product or Service innovations and technological advancements through continuous training.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Fire Control Sergeant
Army
03.2013 - 11.2024
- Increased accuracy in target identification by refining standard operating procedures for radar and sensor systems.
- Mentored junior soldiers in the technical aspects of fire control systems, enhancing their knowledge and skills.
- Facilitated debriefings after incidents or training exercises, fostering an environment conducive to constructive feedback and continuous learning among team members.
- Collaborated with other military units to coordinate fire support during joint operations, resulting in mission success.
- Managed personnel assignments, ensuring optimal staffing levels for efficient fire control operations.
- Created a safer work environment by promoting adherence to safety protocols and providing ongoing training opportunities for team members.
Education
Diploma -
West Harrison High School
Gulfport, MSSkills
- Time management
- Customer relationship management
- CRM proficiency
- Objection handling
- Product and service sales
- Closing techniques
- Demonstrations
- Contract negotiation and closing tactics
- Customer relationship building
- Customer service
- Product and service knowledge
- Customer retention
- Negotiation tactics
- Sales closing
Timeline
Sales Consultant
Pat Peck Honda
12.2024 - Current
Fire Control Sergeant
Army
03.2013 - 11.2024
Diploma -
West Harrison High School
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