Nicolas Thornton
Madison
Summary
Professional with strong working in leadership, hardship and team management with a proven track record in driving results and ensuring team collaboration. While skilled in planning, problem-solving, and adapting to dynamic environments. Known for reliability, communication, and delivering quality outcomes.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Johnny's Pizza House
272 Calhoun Station Pkwy Ste. A, Madison, MS 39110
05.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Oversaw daily operations to maintain store cleanliness and organization.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Barback
Koestler Prime
1000 Highland Colony Pkwy #6001, Ridgeland, MS 391
02.2023 - 02.2025
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
- Replaced empty kegs and soda syrups.
- Assisted in setting up and breaking down bar area for special events.
- Delivered food to customers at bar and tables.
- Proactively communicated with bartenders and other staff members about low inventory or equipment issues, leading to timely resolution of potential problems.
- Assisted with training new barbacks, sharing knowledge of bar operations and best practices, resulting in a more efficient team.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Ensured smooth bar operations by promptly cleaning glassware and utensils, allowing bartenders to focus on serving customers.
- Collaborated with kitchen staff to expedite food orders for bar patrons, leading to improved guest satisfaction.
- Ensured proper storage conditions were met for both perishable and non-perishable items to meet food safety standards.
- Decreased wait times for guests by quickly clearing tables and resetting them for new arrivals.
Education
High School Diploma -
Germantown High School
409 Calhoun Station Pkwy, Madison, MS 3911005-2024
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Conflict resolution
- Cost control
Timeline
Assistant Manager
Johnny's Pizza House
05.2024 - Current
Barback
Koestler Prime
02.2023 - 02.2025
High School Diploma -
Germantown High School