Nicquesha Rodriquez
Yazoo City
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Operations Coordinator
Amazon
09.2021 - 06.2023
- Coordinated logistics and inventory management processes to enhance operational efficiency.
- Streamlined communication between departments, improving collaboration and workflow consistency.
- Assisted in developing training materials for new team members, ensuring effective onboarding.
- Monitored key performance indicators to identify areas for process improvement and cost reduction.
Technical Support Representative
Sitel
09.2020 - 02.2021
- Provided technical support for customers via phone and chat, resolving issues promptly.
- Assisted users with software installation and troubleshooting, enhancing user experience.
- Documented customer interactions and solutions in ticketing system to improve service efficiency.
- Collaborated with team members to escalate complex issues, ensuring timely resolutions.
Customer Service Representative
StarTek
01.2020 - 08.2020
- Assisted customers with inquiries, providing accurate information and resolving issues promptly.
- Handled incoming calls, ensuring effective communication and customer satisfaction.
- Documented customer interactions in CRM system for tracking and follow-up purposes.
- Collaborated with team members to improve service delivery and operational efficiency.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Yazoo City
Yazoo City, MS05-2020
Skills
- Scheduling management
- Customer invoicing
- Supply ordering
- Data entry
- Remote support
- Technical support
Timeline
Operations Coordinator
Amazon
09.2021 - 06.2023
Technical Support Representative
Sitel
09.2020 - 02.2021
Customer Service Representative
StarTek
01.2020 - 08.2020
High School Diploma -
Yazoo City