Summary
Overview
Work History
Education
Skills
Timeline
Generic
Nikki Kuntzi

Nikki Kuntzi

Biloxi

Summary

Highly focused leader dedicated to giving every employee and customer positive experiences to promote loyalty, repeat business and tenure. Orchestrate optimal resource utilization to handle expected and unexpected operational needs. Leading with sound judgement, solid strategic planning abilities and interpersonal communication skills

Logistics professional known for high standards and results-driven approach. Expertise in route planning and operational efficiency, consistently ensuring timely and cost-effective deliveries. Committed to team collaboration and adaptable to changing needs, with strong problem-solving and organizational skills.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Knowledgeable with solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence.

Overview

28
28
years of professional experience

Work History

Commercial and Sales Manager

Mark Dunning Industries
06.2023 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Monitored daily operations and routes to resolve issues and drive operational effectiveness.
  • Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
  • Managed end-of-day check-in process to capture and communicate key service, safety and equipment issues.
  • Oversaw driver and laborer time and attendance to minimize overtime and ascertain drivers did not exceed limits established by regulatory agencies.
  • Organized records of vehicles, schedules and completed orders.

Operations Manager

Waste Management
05.2019 - Current
  • Ensure Safety, Productivity and Customer Service is highest priority
  • Aligned departmental policies and practices with company standards to improve efficiency and customer service
  • Managed a team of 165 staff members
  • Developed relationships with all employees, and focused on their career development- Teach, Coach, Mentor was large part of my day
  • Ensure all routes/customers are set for following day, ensure all services are being performed as scheduled to ensure targets are satisfied.
  • Took all applicable and necessary actions to ensure productivity was met as expected
  • Monitored budgets, focus on elimination of all monetary loss (overspending, warranty, accidents/injuries)
  • Daily meetings with higher leadership to discuss business needs and current status
  • Daily thinking outside of the box, creativity and coaching

Senior Operations Specialist

Waste Management
05.2007 - 05.2019
  • Daily Check In Process with each employee to gather and input data to reflect their productivity
  • Daily communication with customers and employees on issues, concerns and resolve those issues
  • Attend daily leadership huddles to stay current on business needs
  • Maintain office facility- supplies
  • Ordering of all supplies through COUPA
  • Processing of invoices
  • Answer all incoming customer calls and emails

Operations Manager

Home Depot
10.2003 - 09.2007
  • Built and maintained a valuable team of departmental employees through outstanding mentoring, coaching and teaching skills
  • Increased earning by ensuring product was available and merchandised correctly based on historical trends
  • Collaborate with staff and employees to ensure customers needs are met and they had a pleasant experience
  • Focused on P&L, safety, ongoing training
  • Oversee front end, Back end all departments in between.
  • Utilized employees as necessary, resulting in advancing knowledge

Receiving Manager

Home Depot
05.2001 - 10.2003
  • Maintain flow of product from receiving to sales floor for product to be replenished
  • Maintained incoming shipments schedule
  • Ensured RTV and Warranty process was completed
  • Created and fostered healthy team
  • Ensured HAZ Cabinets were current

Overnight Stocker

Home Depot
06.1998 - 05.2001
  • Stocking incoming freight, working as team
  • Ensuring shelves were full, organized
  • Palletized/shrink wrap excess product, safety store overhead
  • Ensure store was ready for opening

Cashier

Home Depot
01.1998 - 06.1998
  • Customer service- ensure pleasant experience
  • Handling of customers items, processing payments

Education

High School -

Harrison Central High School
Gulfport, MS
05.1996

No Degree - Psychology

MGCCC
Gulfport, MS

Skills

  • Leadership
  • Communication skills
  • Customer service
  • Time management
  • Documentation review
  • Coaching
  • Profit & Loss
  • Budget Management
  • Relationship building
  • Staff management
  • Goals and performance
  • Employee motivation

Timeline

Commercial and Sales Manager

Mark Dunning Industries
06.2023 - Current

Operations Manager

Waste Management
05.2019 - Current

Senior Operations Specialist

Waste Management
05.2007 - 05.2019

Operations Manager

Home Depot
10.2003 - 09.2007

Receiving Manager

Home Depot
05.2001 - 10.2003

Overnight Stocker

Home Depot
06.1998 - 05.2001

Cashier

Home Depot
01.1998 - 06.1998

High School -

Harrison Central High School

No Degree - Psychology

MGCCC
Nikki Kuntzi