Nikki Moss
Stringer
Summary
Seasoned District Manager, maintaining top company results with experience directing company assets and developing team members. Forward-thinking when coaching and cross-training employees for future growth. Successful track record overhauling operations to improve profitability and reduce staff turnover.
Overview
24
24
years of professional experience
Work History
District Manager
OneMain Financial Services
Laurel
06.2018 - Current
- Developed training programs for staff to enhance customer service skills.
- Coordinated financial product offerings, aligning with client needs and market trends to enhance service delivery.
- Analyzed branch performance data to identify areas for improvement and growth.
- Implemented best practices for risk management and regulatory compliance procedures.
- Conducted regular branch visits, ensuring compliance with company policies and regulations while identifying opportunities for operational enhancements.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Provided ongoing coaching and training for branch managers on how to maximize productivity and profits.
- Developed strategic plans focused on increasing sales and minimizing losses, thereby improving overall operational efficiency.
District Manager
Harrison Finance Company
Hattiesburg
03.2017 - 05.2018
- Manage 31 employees in 8 branches
- Conducted supervisions on each branch to evaluate compliance for company policies, local, state, and federal policies and laws
- Increased branch yields by 4% through targeted initiatives in 2017
- Increased yields 4% in 2017
- Install and Train new employees
- Install and trained new employees
- Established tracking method for branch and district results to enhance performance evaluation
- Established the company tracking method for branch and district results
- Developed and implemented company and district contests to drive growth and improve tracking methods
- Trained the new District Manager for the state of Florida
- Review district accounts to determine if account should be assigned to an attorney for collection processes
Senior Branch Manager
Harrison Finance Company
Hattiesburg
02.2011 - 03.2017
- Grew branch total outstanding by $1.3 million gross and $957,319 net, enhancing overall financial health
- Grew branch consumer portfolio by 375 accounts and $1.77 million gross and $1.33 million net
- Average delinquency for year 2.62% (goal of 3% based on gross outstanding; holding accounts until 120 days late)
- Increased branch profit from $91,018 in 2010 to $503,000, achieving a 552% growth since end of 2010
- Manage expenses and analyze accounts/GLs for inconsistencies
- Handled customer inquiries and resolved complaints to ensure satisfaction.
- Analyze customer's account history for correct charges (IE: interest charges, late charges, payment applications)
- Manages a four to five person branch
- Developed an effective sales conversion strategy to maximize revenue opportunities.
- Maintains relationships with valuable dealers while establishing new dealers and referrals
- Maintains relationships with competitors to prevent HFC liquidations
- Maintains relationships with local Hancock Bank managers and staff to help bridge the gap between HFC and Hancock and to receive bank referrals
- Able to handle HR related issues within branch while promoting a personal and teambuilding environment
- Assisted in training six new Managers within the district
- Trained 2 Assistant Managers that have been promoted to successful Branch Managers (3rd AM was offered a BM position but declined to train in my branch longer)
- Assisted in completing audits of other branches to help with district compliance
- Able to do corrective training with current staff for better compliance
- Provided coverage for District Manager during absences
- Have achieved all Satisfactory Audits with only 1 exception on most recent audit
- Implemented strategies that fostered strong employee retention rates.
- Manages minimal losses on repossessions and foreclosures
- Manages all litigations to prevent HFC loss
- Participates in various committees for the company, including but not limited to updating HFC Policy and Procedures, working in testing environments for computer systems updates and corrections, testing a ticket system for submitting requests to IT and Administration, and participating on the committee to establish new employee training
Senior Assistant Manager
American General Financial Services Inc
Hattiesburg
02.2008 - 02.2011
- Joined company as financial representative
- Promoted to Senior Assistant Manager in November 2009
- Promoted to Assistant Manager September 2009
- Completed Branch Manager Trainee program in October 2009
- Reviewed profit and loss report monthly to manage branch expenses effectively
- Performed daily collections on real estate and non-real estate accounts
- Reached out to potential customers to open accounts
- Conducted outside business development
- Established relationships with new retail dealers
- Managed litigation accounts with justice court and attorney to ensure compliance and resolution
- Managed foreclosures and bankruptcies
- Managed all repossessions
- Provided management support for various district offices
Assistant Traffic Director
Blakeney Communications
Laurel
06.2005 - 02.2008
- Updated daily logs for three radio stations and programed all broadcasts of sports
- Updated daily logs for three radio stations and programmed all broadcasts of sports
- Interacted with clients while maintaining accounts
- Responded to customer inquiries regarding billing and invoices
- Performed monthly billing cycles
- Participated in Emergency Management Team to coordinate response efforts during Hurricane Katrina
Receptionist/Assistant Traffic Director
Blakeney Communications
Laurel
01.2005 - 06.2005
- Updated daily logs for two radio stations to ensure accurate record-keeping and compliance
- Created public service announcements for community outreach
- Maintained prize accounts for four radio stations, tracking distribution and ensuring compliance with regulations
Bookkeeper
Morgan's Janitorial Service
Laurel
01.2003 - 01.2005
- Managed accounts receivable and accounts payable to ensure timely payments and accurate financial records
- Processed company payroll to ensure timely and accurate employee compensation
- Updated records in filing system for easy access and maintained computer and filing system
Customer Service Representative
CitiFinancial
Laurel
09.2004 - 12.2004
- Executed daily account collections to ensure timely payments
- Developed strategies to solicit and acquire new customer accounts
- Managed all accounts and car titles by providing assistance and support where needed.
Education
Master's - Business Administration
William Carey University
Hattiesburg, MSBachelor of Science - Business
William Carey University
Hattiesburg, MSAssociates of Arts -
Jones County Junior College
Ellisville, MSSkills
- Operational management
- Sales forecasting
- Financial analysis
- Risk management
- Performance improvement
- Compliance assurance
- Team leadership
- Leadership skills
- Workforce development
- Talent management
- Effective communication
- Conflict resolution
Additional Information
Licensed for sale of property and casualty, credit life, credit disability, personal property, credit auto coverage, and auto plans in state of Mississippi (formerly licensed Mortgage Loan Originator in Mississippi), Licensed for sale of credit life, credit property, credit disability, credit accidental death and dismemberment, credit auto coverage, and credit auto plans in the state of Louisiana, Over fifteen years experience in accounting/bookkeeping/finance/auditing and interaction with customers, Trained in QuickBooks, ClassGui, Maestro, and Goldpoint Systems
Timeline
District Manager
OneMain Financial Services
06.2018 - Current
District Manager
Harrison Finance Company
03.2017 - 05.2018
Senior Branch Manager
Harrison Finance Company
02.2011 - 03.2017
Senior Assistant Manager
American General Financial Services Inc
02.2008 - 02.2011
Assistant Traffic Director
Blakeney Communications
06.2005 - 02.2008
Receptionist/Assistant Traffic Director
Blakeney Communications
01.2005 - 06.2005
Customer Service Representative
CitiFinancial
09.2004 - 12.2004
Bookkeeper
Morgan's Janitorial Service
01.2003 - 01.2005
Master's - Business Administration
William Carey University
Bachelor of Science - Business
William Carey University
Associates of Arts -
Jones County Junior College