Nikki Scoville
Pascagoula
Summary
Dynamic and compassionate professional with a proven track record of enhancing patient and customer well-being at Self Employed Services and Off The Hook Cajun Grille and Seafood. Demonstrates excellent communication, problem-solving abilities, and a commitment to positive impacts. Skilled in Microsoft Office and teamwork, adept at improving operational efficiency and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Home Health Aide
Self Employed Services
01.2019 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Improved patient well-being by providing compassionate and attentive personal care.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Provided transportation and appointments management.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Scheduled and coordinated medical appointments.
Server/Waitress
Off The Hook Cajun Grille and Seafood
10.2011 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Education
Nursing
Mississippi Gulf Coast Community College
Gautier, MSHigh School Diploma -
Pascagoula High School
Pascagoula, MS05-2005
Skills
- Excellent communication and problem-solving skills
- Takes great satisfaction and pride in seeing results and positive impact in patients/customers
- Self-starter, flexible, independent, organized, honest, and hardwoking
- Fast typing with experience in Microsoft Word, Excel, and Powerpoint
- Great team player
Timeline
Home Health Aide
Self Employed Services
01.2019 - Current
Server/Waitress
Off The Hook Cajun Grille and Seafood
10.2011 - Current
Nursing
Mississippi Gulf Coast Community College
High School Diploma -
Pascagoula High School
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