NIKKI Smith
Oak Vale,MS
Summary
Dynamic Enrollment Specialist with a proven track record at Telus International, excelling in customer service and documentation management. Enhanced enrollment processes, improving efficiency and user experience. Exceptional communication skills complemented by strong reporting and analytics capabilities, ensuring accurate data management and effective resolution of complex inquiries.
Overview
12
12
years of professional experience
Work History
Enrollment Specialist
Telus International
09.2025 - Current
- Provided support in scheduling and conducting enrollment information sessions.
- Maintained accurate records within enrollment management systems.
- Responded to inquiries regarding program requirements and application procedures.
- Collaborated with team members to streamline enrollment workflows.
- Participated in training sessions to improve knowledge of enrollment processes.
- Utilized customer relationship management tools to track applicant interactions.
- Updated, entered, and reviewed customer data.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Streamlined the enrollment process for increased efficiency and enhanced user experience.
CSR
Maximus
09.2021 - 06.2025
- Assisted with processing Medicare applications and enrollment documentation.
- Provided support in scheduling and conducting enrollment information sessions.
- Maintained accurate records within enrollment management systems.
- Responded to inquiries regarding program requirements and application procedures.
- Addressed escalated issues with professionalism, facilitating effective resolutions for complex cases.
- Adapted quickly to changing protocols and systems, ensuring seamless service continuity.
Sales Associate
Walmart
05.2013 - 09.2021
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to promote sales and optimize customer engagement.
- Processed transactions accurately and efficiently using point-of-sale systems.
Education
High School Diploma -
Washington Marion
Lake Charles, LASkills
- Exceptional communication
- Reporting and analytics
- Documentation management
- Customer service expertise
Timeline
Enrollment Specialist
Telus International
09.2025 - Current
CSR
Maximus
09.2021 - 06.2025
Sales Associate
Walmart
05.2013 - 09.2021
High School Diploma -
Washington Marion