Nikki A Esters
Ackerman
Summary
Dynamic Children's Outpatient Therapist at Community Counseling with expertise in treatment planning and client advocacy. Proven ability to strengthen multidisciplinary collaboration and enhance communication among families and healthcare professionals. Skilled in needs assessment and solution-focused therapy, ensuring equitable access to resources for clients and their families.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Children's Outpatient Therapist
Community Couseling
11.2022 - Current
- Developed treatment plans to address individual client needs.
- Taught patients how to properly use exercise techniques.
- Advocated for client needs within the healthcare system to ensure equitable access to appropriate treatments and resources.
- Conducted discharge planning in collaboration with clients and their support network to ensure smooth transitions back into the community post treatment.
- Conducted thorough assessments for new patients, identifying appropriate diagnoses and developing targeted treatment goals.
- Strengthened communication between patients, families, and medical professionals by collaborating with multidisciplinary teams for comprehensive care.
Family Services Worker
Friends Of Children Of Mississippi
01.2021 - 09.2022
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Interviewed individuals and families to assess needs and provide informational resources.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
Family Case Worker
Winton Co
02.2008 - 06.2022
- Conducted interviews with applicants, explaining benefits process and which programs were available.
- Inputted all communication with applicants into computer system to facilitate future clarification and knowledgeable support.
- Analyzed information from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to assess clients' abilities, needs and eligibility for services.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
Cashier
WENDY'S
12.2004 - 12.2006
- Assist customers, operated cash register.
- Help put shipment out and prepared store for next day.
- Balance register at end of each day.
- Assisted with purchases, locating items and signing up for rewards programs.
- Helped customers find specific products, answered questions and offered advice.
- Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
Education
Counselor of Education-Clinical Mental Health
Jacksonville State University
Jacksonville, Alabama, AL12-2025
Master of Science - Psychology
University of Phoenix
Tempe, AZ05.2022
Bachelor Degree - Human Service Management
University of Phoenix
Tempe, AZ09.2020
Associate Degree - Business
East Mississippi Comm. College
Mayhew, MS05.2007
Skills
- Advocacy and counseling
- Applicant support and service
- Recordkeeping and data input
- Program understanding and advisement
- Telephone etiquette
- Problem resolution
- Planning and coordination
- Application assessment
- Team building
- Customer service
- First aid/CPR
- Treatment planning
- Client advocacy
- Data documentation
- Effective communication
- Needs assessment
- Multidisciplinary collaboration
- Cultural competency
- Case management
- Ethical decision-making
- Solution-focused brief therapy
- Psychotherapy techniques
- Family counseling
- Individual counseling
- Group therapy facilitation
- Communication skills
- Group therapy
- Conflict resolution
- Assessment skills
Affiliations
- Honor Society
- National Society of Leadership and Success
- Golden Key International Society
Certification
- CMHT - Certified Mental Health Therapist
Accomplishments
Implemented Cognitive Behavioral Therapy (CBT) strategies to 50+ clients.
Used Group Therapy techniques in counseling sessions
Implemented counseling psychology strategies to provide emotional support to 50+ clients, contributing to their mental well-being.
Timeline
Children's Outpatient Therapist
Community Couseling
11.2022 - Current
Family Services Worker
Friends Of Children Of Mississippi
01.2021 - 09.2022
Family Case Worker
Winton Co
02.2008 - 06.2022
Cashier
WENDY'S
12.2004 - 12.2006
Counselor of Education-Clinical Mental Health
Jacksonville State University
Master of Science - Psychology
University of Phoenix
Bachelor Degree - Human Service Management
University of Phoenix
Associate Degree - Business
East Mississippi Comm. College