Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nikona Tidwell

Winona

Summary

I am highly-motivated with desire to take on new challenges. I have a strong work ethic, adaptability, and exceptional interpersonal skills. Easily adapt to working effectively unsupervised and quickly mastering new skills. Excellent time management skills. *in my opinion, if you are on time, you are late*

Overview

8
8
years of professional experience

Work History

Self Employed Housecleaning Services

Self
Winona
01.2020 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Managed household errands and other essential duties.

Private Home Caregiver

Bill Barrentine Family
Winona
04.2022 - 07.2025
  • Assisted clients with daily living activities and personal care.
  • Monitored health conditions and reported changes to family members or healthcare providers.
  • Administered prescribed medications according to established schedules.
  • Provided companionship and emotional support to enhance client well-being.
  • Maintained a clean and safe living environment for clients.
  • Assisted with mobility and transportation to appointments or social activities.
  • Documented care activities and client progress in daily logs.
  • Communicated effectively with families about care needs and preferences.
  • Performed daily activities of living such as bathing, dressing, grooming and toileting for clients.
  • Ensured that all necessary supplies were available in the home setting at all times.
  • Assisted with meal preparation according to dietary restrictions and preferences.
  • Administered medications as prescribed by a physician and monitored the client's response to medication.
  • Developed individualized care plans based on assessments of each client's needs.
  • Responded quickly in emergency situations while remaining calm under pressure.
  • Encouraged independence among clients by assisting them with self-care whenever possible.
  • Kept up-to-date with current best practices in private home caregiving through continuing education courses.
  • Observed patient behavior while providing care and reported any changes to the supervisor or family members.
  • Assisted with mobility issues including transferring from bed to wheelchair or walker and ambulation assistance.
  • Transported clients to medical appointments or errands as needed.
  • Monitored vital signs such as temperature, pulse rate and respiration rate when required.
  • Conducted light housekeeping tasks such as vacuuming, dusting, laundry and changing linens.
  • Collaborated with other healthcare professionals to ensure that quality care was provided at all times.
  • Organized recreational activities such as walks, outings and social events for clients.
  • Maintained accurate records of services provided and reported any changes in client condition to supervisor or family members.
  • Managed a safe environment for the client by monitoring visitors and providing safety checks on equipment used in the home environment.
  • Assisted with personal hygiene tasks such as shampooing hair, trimming nails, shaving facial hair.
  • Provided physical therapy exercises when instructed by a qualified professional.
  • Provided companionship to elderly or disabled clients by engaging in conversation, reading aloud and playing games.
  • Laundered clothing and bedding to prevent infection.

Assistant Manager/Server

The Tracks Restaurant
Winona
11.2017 - 08.2021
  • Assisted in managing daily restaurant operations and staff scheduling.
  • Coordinated training sessions for new employees on customer service standards.
  • Maintained inventory levels and ordered supplies to ensure smooth operations.
  • Ensured compliance with health and safety regulations during service hours.
  • Collaborated with kitchen staff to streamline food preparation processes.
  • Addressed customer inquiries and resolved complaints to enhance dining experience.
  • Supported marketing efforts by promoting daily specials on social media platforms.
  • Monitored cleanliness and organization of dining areas for optimal guest satisfaction.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Maintained up-to-date knowledge of company products and services.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Resolved conflicts between team members in an effective manner.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Established processes for monitoring customer satisfaction levels.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Provided attentive service to guests, ensuring satisfaction and comfort.
  • Took and processed customer orders accurately and efficiently.
  • Recommended menu items based on guest preferences and dietary needs.
  • Handled cash transactions and processed payments securely.
  • Provided excellent customer service to ensure satisfaction.
  • Took orders from customers accurately and in a timely manner.
  • Greeted customers, answered questions, and recommended specials to increase profits.

Education

Cosmetology License - Cosmetology

Holmes Community College
Goodman, MS
08.1998 - 06.1998

Skills

  • Personal care
  • Medication administration
  • Patient mobility assistance
  • Health monitoring
  • Customer relationship management
  • Staff training
  • Inventory management
  • Conflict resolution
  • Safety compliance
  • Problem solving
  • Effective communication
  • Time management
  • Attention to detail
  • Team collaboration
  • Excellent communication
  • Flexible and adaptable
  • Research
  • Analytical and critical thinking

Timeline

Private Home Caregiver

Bill Barrentine Family
04.2022 - 07.2025

Self Employed Housecleaning Services

Self
01.2020 - Current

Assistant Manager/Server

The Tracks Restaurant
11.2017 - 08.2021

Cosmetology License - Cosmetology

Holmes Community College
08.1998 - 06.1998

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Nikona Tidwell