Nikosha Reed
Columbus
Summary
Resourceful federal employee experienced in administrative operations and records processing within high-volume settings. Expertise in advising customers on procedures, processing documentation, and maintaining accurate data in automated systems. Strong analytical skills enable effective resolution of discrepancies and ensure compliance with policies, enhancing transportation and logistics operations.
Overview
7
7
years of professional experience
Work History
Operations Clerk
Child Development Center
Columbus
11.2023 - Current
- Provide administrative and clerical support for daily operations in a high volume childcare facility.
- Maintain accurate data entry for children and families using CYPBMS systems.
- Answer phones and provide customer service, resolving parent inquiries and concerns.
- Coordinate and develop employee schedules to meet staffing ratios and operational needs.
- Prepare reports, memos, and correspondence using office automation software.
- Monitor enrollment and waiting lists, ensuring timely placement of eligible children.
- Assist with payroll coordination to ensure staff are accurately compensated.
- Maintain organized records and files with minimal errors for efficient retrieval.
- Collaborate with leadership to support program operations and compliance.
Child and Youth Program Assistant
Child Development Center
Columbus
07.2023 - 11.2023
- Delivered customer services to parents and supported classroom operations
- Conducted safety checks and maintained compliance with regulations.
- Assisted in documentation, evaluations, and administrative tasks
Food Service Worker
Houston County Schools
Warner Robins
01.2023 - 05.2023
- Prepared food while ensuring high standards of sanitation and delivering excellent customer service.
- Adhered to federal, state, and local safety and operational guidelines to maintain compliance and promote a safe dining environment.
Lead Teacher (GS-05)
Child Development Center
Columbus
06.2019 - 12.2022
- Coordinated classroom operations with staff to enhance student engagement and learning outcomes.
- Oversaw documentation, reporting, and compliance to ensure adherence to regulatory standards.
- Contributed administrative input on staffing, supplies, and budgeting to support effective classroom management.
Education
Associate of Arts - Psychology
East Mississippi Community College
Columbus, MS05-2010
Bachelor of Arts - Criminal Justice
Saint Leo University
Columbus, Ms04-2026
Skills
- Experience working in a federal environment with DOD policies and procedures
- Experience supporting logistical planning and coordination
- Experience processing applications, records, and data with a high level of accuracy
- Knowledge of administrative procedures and regulatory compliance related to processing records and documentation
- Skilled in data entry, validation, and error correction within automated systems
- Ability to analyze and evaluate data to ensure completeness and compliance with requirements
- Knowledge of maintaining organized filing systems and records management
- Ability to work with established guidelines and follow detailed instructions and regulations
- Ability to prioritize workload and meet deadlines under pressure
- Ability to interpret and explain policies, procedures, entitlements to customers in a clear and professional manner
- Strong customer service skills, including responding to inquiries and resolving issues
- Ability to communicate effectively with customers, staff, and leadership, both orally and in writing
- Attention to detail
- Proficiency in office automation software (microsoft word, reports, forms, data systems)
- Ability to resolve discrepancies in records or documentation
Accomplishments
- Yearly Appraisal for May 2025 I was awarded 32 hours of pay leave.
- Yearly Appraisal for May 2025 I was awared $1300 in cash.
Timeline
Operations Clerk
Child Development Center
11.2023 - Current
Child and Youth Program Assistant
Child Development Center
07.2023 - 11.2023
Food Service Worker
Houston County Schools
01.2023 - 05.2023
Lead Teacher (GS-05)
Child Development Center
06.2019 - 12.2022
Associate of Arts - Psychology
East Mississippi Community College
Bachelor of Arts - Criminal Justice
Saint Leo University