Niquay Baham
Jackson
Summary
Dynamic and compassionate healthcare professional with extensive experience at ZYBS and Southern Healthcare Agency Inc., excelling in patient-focused care and HIPAA compliance. Demonstrated expertise in clinical documentation and fostering patient trust, significantly enhancing patient satisfaction. Proven track record in improving clinical efficiency through effective use of electronic health records.
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Assistant/Clinical Audiologist
ZYBS
11.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
- Performed comprehensive audiological evaluations for Standard Threshold Shift to determine work-related hearing loss or otherwise.
- Took ear impressions and molds, ordered instruments, and fitted devices, making adjustments for comfort and optimal functionality.
- Assessed integrity of auditory system by performing auditory brainstem response audiometry and electrocochleography.
- Recommended and fitted assistive listening devices and protection devices to improve hearing.
- Counseled patients to discuss hearing loss concerns and candidacy for personal amplification devices, hearing aids, and amplifiers.
Medical Assistant/Pharmacy Technician
Southern Healthcare Agency Inc.
11.2017 - 06.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Improved clinical workflow with introduction of electronic health records system.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
Medication Aide
Defining Wellness
03.2021 - 09.2022
- Maintained a safe and clean environment by adhering to infection control protocols during medication administration.
- Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Reduced medication errors by diligently maintaining and updating medication records for each patient.
- Administered prescribed drugs to high-volume patient caseload.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Customer Service Representative
Comcast
05.2014 - 12.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Improved resolution time with effective problem-solving for customer complaints.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Participated in training programs to enhance product knowledge and customer service skills.
Front End/ Customer Service/Shift Supervisor
Krogers Grocery Store
10.2009 - 07.2014
- Improved team efficiency by organizing shift schedules and assigning tasks to staff.
- Monitored customer interactions to ensure consistent quality of service.
- Resolved customer complaints effectively, enhancing customer satisfaction.
- Oversaw daily operations, maintaining a smooth workflow during shifts.
- Coordinated with management to implement service improvements, elevating customer experience.
- Led team meetings for addressing concerns and planning service strategies.
- Managed inventory levels to prevent stock shortages and ensure availability.
- Assisted in training new employees to uphold company standards and policies.
- Supervised cash handling and transactions, ensuring accuracy and security.
- Addressed escalated customer issues to ensure quick and satisfactory resolution.
- Facilitated communication between staff and management, promoting a positive work environment.
- Implemented health and safety protocols to ensure a safe workplace.
- Monitored front areas so that questions could be promptly addressed.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
Associate of Science - HealthCare
Holmes Community College
Ridgeland, MS11-2011
High School Diploma -
Callaway High School
Jackson, MS08-2006
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital sign monitoring
- Vital signs monitoring
- Direct patient care
- Clinical documentation
- Patient-focused care
- Phlebotomy
- Electronic health records
- Electronic medical records
- Compassionate
- Patient assessments
- Professionalism and ethics
- Appointment setting
- Sterile technique
Accomplishments
- Recognized for going above and beyond the call of duty.
- Recognized for outstanding dedication to patient care.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Certified Phlebotomy Technician. Mississippi Board of Pharmacy. Issued: 08/28/2024 Expires: 03/31/2025 Registration Number: PT-229364
- Certified Occupational Hearing Conservationist. Expires: 12/14/2027 ID Number: 515478
- Certified Medical Assistant, American Allied Health. Issue Date: 07-09-2023. Expires: 07-09-2025. Certification Number: 10141853
- Pharmacy Technician. Expires: 03/31/2025.
- CPR/AED Certification
- EKG Certification
Languages
English
Full Professional
Timeline
Medical Assistant/Clinical Audiologist
ZYBS
11.2022 - Current
Medication Aide
Defining Wellness
03.2021 - 09.2022
Medical Assistant/Pharmacy Technician
Southern Healthcare Agency Inc.
11.2017 - 06.2024
Customer Service Representative
Comcast
05.2014 - 12.2018
Front End/ Customer Service/Shift Supervisor
Krogers Grocery Store
10.2009 - 07.2014
Associate of Science - HealthCare
Holmes Community College
High School Diploma -
Callaway High School
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