Nishitka Rogers
Olive Branch
Summary
Customer Service and Procurement Specialist experienced in enhancing operational efficiency and customer satisfaction. Delivered value through effective cash register operations, merchandise stocking, and superior customer service. Highly organized, proactive, and punctual with a strong ability to contribute in team environments.
Overview
9
9
years of professional experience
Work History
Cashier
J & K Package Store
Olive Branch
01.2026 - Current
- Maintained accurate cash drawer by balancing daily sales and receipts.
- Handled inventory management by restocking shelves and organizing products.
- Ensured store cleanliness and organization to enhance customer experience.
- Collaborated with team members to improve service speed and quality.
- Trained new cashiers on procedures and customer service standards.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Dispatcher/Customer Service Representative
Waco Kids Transportation LLC
Urbana
12.2025 - 04.2026
- Resolved operational issues promptly to maintain service continuity
- Managed communication by receiving and documenting incoming calls and messages from vendors and drivers.
- Planned routes for drivers and scheduled tasks for team members based on availability and experience
- Record keeping-Maintain logs of calls, incidents, and dispatch activities.
Customer Service Representative
Internal Revenue Service (IRS)
Memphis
06.2023 - 11.2025
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
- Managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand image
Procurement Specialist
Rust College
Holly Springs
08.2019 - 06.2023
- Develop and manage purchasing strategies keeping cost low by adhering to strict budget accounting policies. Oversee the purchasing team in their daily activities of cultivating vendor relationships, sourcing suppliers and purchasing products, equipment, and services. Managed the Campus Postal Service.
- Developed and maintained strong relationships with suppliers to ensure timely delivery of goods and services
- Maintained accurate records of purchases, contracts, pricing agreements, and supplier information in the procurement database
- Identified opportunities for process improvement in procurement operations through data analysis and benchmarking studies
Inventory Control Specialist
RUST COLLEGE BOOKSTORE & WAREHOUSE
Holly Springs
11.2017 - 08.2019
- Managed inventory control for a high-volume purchasing department, ensuring accurate stock levels and minimizing excess or obsolete inventory
- Processed inventory controls by collecting stock location orders, booking orders, and printing requests to maintain accurate stock records.
- Prepared orders by processing requests and supply orders, pulling materials, packing boxes, and organizing inventory, while completing inventory and storage reports.
- Developed and maintained relationships with vendors to ensure timely delivery of goods and adherence to quality standards.
Education
B.A. - Biology, Business Administration
Rust College
Holly Springs, MSDiploma -
Holly Springs High School
Holly Springs, MSSkills
- Point of sale operation
- Register operation
- Cash handling
- Payment processing
- Customer service
- Customer relationship management
- Customer account management
- Inventory management
Timeline
Cashier
J & K Package Store
01.2026 - Current
Dispatcher/Customer Service Representative
Waco Kids Transportation LLC
12.2025 - 04.2026
Customer Service Representative
Internal Revenue Service (IRS)
06.2023 - 11.2025
Procurement Specialist
Rust College
08.2019 - 06.2023
Inventory Control Specialist
RUST COLLEGE BOOKSTORE & WAREHOUSE
11.2017 - 08.2019
B.A. - Biology, Business Administration
Rust College
Diploma -
Holly Springs High School