Noah McGuigan
Michigan City,IN
Summary
Senior Representative with 5+ years in the Home Depot space. Well rounded with experience in all Home Depot teams and strong knowledge of Order Management. With 2+ years pf PA experience, and a strong foundation in tech, eager to bring a fresh, analytical approach to obstacles and workloads.
Overview
6
6
years of professional experience
Work History
Senior Representative
Whirlpool
11.2020 - Current
- 4 years Order Management Skills
- Cross trained throughout Front Office, Order Management, and HDRL
- Process Ambassador for OPT and HDRL
- SME for HDRL
Representative
Whirlpool
06.2018 - 11.2020
- 1.5 years of Order Management experience
- Acquired soft skills for de-escalation and to maintain customer satisfaction
- Converted in Nov 2020
Education
No Degree - Mathematics
Michigan Technological University
Houghton, MISkills
- CI Mindset: 2 years of PA work for HDRL and OPT, numerous OIs submitted and processed When working a new process, continuously looking for ways for improvement
- OM Foundation: 5 years of OM Experience between HDRL, OPT, and FO (Phones, Chats, and Email)
- SME/Tech Knowledge: Solid knowledge of Macro Toolworks and how to update/maintain existing macros Strong foundation in AppScript/VBA with several ongoing projects working with HDRL, POFT, and Multi-Family
- Flexibility: Able to adapt to what the team needs at the time Continuously looking to learn new processed and expand my working knowledge
Timeline
Senior Representative
Whirlpool
11.2020 - Current
Representative
Whirlpool
06.2018 - 11.2020
No Degree - Mathematics
Michigan Technological University
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