Norma Cucurullo

• Led operational strategies to enhance customer satisfaction and streamline service delivery.
• Developed training programs for staff, promoting adherence to company standards and best practices.
• Implemented cost-control measures that improved overall profitability without sacrificing quality.
• Collaborated with cross-functional teams to optimize inventory management and reduce waste.
• Oversaw compliance with health and safety regulations, ensuring a secure environment for employees and customers.
• Drove initiatives aimed at enhancing employee engagement, resulting in reduced turnover rates.
• Recruited and hired qualified candidates to fill vacancies.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• worked closely with team on controlling food cost and labor
• lead team in excelling on all audits

• Oversaw compliance with health and safety regulations, ensuring a safe environment for staff and customers.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
• Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Worked with team on controlling food cost and labor cost

Directed daily operations to ensure efficient service delivery and customer satisfaction.

• Analyzed sales data to implement strategies that enhanced profitability and operational efficiency.
• Mentored team leaders, fostering a culture of accountability and continuous improvement.
• Developed training programs to elevate staff performance and enhance service quality.
• Spearheaded initiatives to optimize inventory management processes, reducing waste and costs.
• Evaluated financial reports, identifying trends to inform strategic decision-making for store growth.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Worked with team on controlling food cost and labor,