Nyeshia O'Hara
Meridian
Summary
Dynamic professional with a strong background in operations management and customer service. Skilled in compliance monitoring and quality assurance, ensuring high operational standards and customer satisfaction. Committed to optimizing processes and fostering collaborative team environments. Results-driven Operations Manager with expertise in supply chain management and process optimization. Proven ability to enhance team collaboration and customer service through effective training and compliance monitoring.
Overview
11
11
years of professional experience
Work History
Operations Manager
Academy Sports and Outdoors
Meridian
07.2025 - Current
- Optimized daily operations to enhance store efficiency and process flow.
- Managed staff scheduling to enhance customer service availability.
- Trained new hires on operational procedures to ensure compliance and efficiency.
- Assisted with loss prevention strategies, reducing shrinkage risks.
- Communicated with vendors to enhance supply needs and reduce delays.
- Supervised employee workflow to improve productivity and maintain quality standards.
- Resolved customer complaints promptly, maintaining high levels of satisfaction.
- Established strong operational teams to meet production demands and process objectives.
- Managed banking activities including deposits and cash handling procedures.
Operations Team Lead
Academy Sports and Outdoors
Meridian
08.2024 - 07.2025
- Trained new team members on operational procedures, enhancing team readiness and knowledge retention.
- Collaborated with management to implement process improvements, resulting in streamlined operations.
- Spearheaded development of training materials and plans for ongoing staff education, fostering continuous skill enhancement.
- Ensured compliance with company policies and procedures related to operations.
- Maintained metrics to measure the effectiveness of operational processes.
- Coordinated resources across multiple departments in order to meet customer needs
- Oversaw day-to-day operations such as opening and closing procedures, cash handling.
- Trained new employees on proper cash handling techniques and store operations procedures.
- Conducted audits of cash room operations to maintain compliance with policies.
Cashier Lead
Lowes Home Improvment
Meridian
07.2023 - 08.2024
- Supervised daily cashier operations, enhancing transaction efficiency and customer experience.
- Collaborated with diverse team to achieve goals and resolve product and service issues effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Delivered exceptional service and attentiveness to customers in-person and over the phone.
Cashier
Lowes Home Improvment
Meridian
05.2022 - 07.2023
- Processed customer transactions efficiently at point of sale.
- Assisted customers with product inquiries and store navigation.
- Handled cash, credit, and return transactions accurately.
- Collaborated with team members to improve customer service experiences through effective communication.
- Trained new cashiers on company policies and checkout procedures.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Delivered exceptional customer service by actively listening and engaging with patrons.
- Promoted loyalty programs to customers, contributing to increased sales potential through exceptional service.
Entry Level Tech Support
Cocolievio
Meridian
08.2020 - 07.2023
- Facilitated technical support for company users addressing IT problems and account management.
- Utilized troubleshooting techniques to resolve technical issues effectively.
- Guided end-users on application usage within network services.
- Managed incoming requests by monitoring chat queues for timely assistance.
- Worked closely with team members to optimize response times across services.
- Directed unresolved issues to relevant departments for advanced support.
- Handled customer inquiries via chat platform, ensuring clarity and resolution.
- Promptly addressed customer complaints while fostering a positive interaction.
Resident Specialist
Balfour Beatty
Meridian
03.2020 - 08.2020
- Managed inventory of supplies to ensure availability for residents' needs.
- Supported team in creating a welcoming environment for new residents and families.
- Assisted prospective tenants with property tours and leasing applications.
- Managed leasing documentation and ensured compliance with company policies.
- Coordinated move-in processes for new residents, including orientations.
- Responded to tenant inquiries and resolved issues promptly and professionally.
- Collaborated with property management to maintain tenant satisfaction levels.
- Maintained accurate records of lease agreements and tenant communications.
- Implemented marketing strategies to promote available rental properties effectively.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
Loan Officer
Tittle cash
Meridian
02.2019 - 03.2020
- Processed loan applications and verified applicant information for compliance.
- Managed loan documentation and maintained accurate records in the database.
- Reviewed financial statements to assess creditworthiness of applicants.
- Assisted customers with inquiries regarding loans and repayment options.
- Resolved discrepancies in loan records through detailed investigation.
Account Representative
Carmart Auto Sales
Meridian
04.2018 - 02.2019
- Processed customer transactions using dealership software efficiently.
- Conducted follow-up communications to maintain client engagement post-sale.
- Resolved customer complaints by implementing effective solutions promptly.
- Resolved customer complaints in a timely manner.
- Managed customer accounts to ensure timely collection of outstanding balances.
- Developed payment plans tailored to individual customer financial situations.
- Analyzed account histories to identify trends and improve collection strategies.
- Assisted customers in resolving billing disputes or other issues that impacted their ability to pay outstanding balances.
Office Clerk
Carmart Auto Sales
Meridian
05.2017 - 04.2018
- Coordinated with sales staff to ensure timely document preparation.
- Handled customer inquiries and provided information about services.
- Organized office files and maintained a clean workspace.
- Operated office equipment, including printers and copiers efficiently.
- Supported team communications through email and phone correspondence.
- Scheduled appointments for vehicle service and repairs effectively.
- Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
- Answered phone calls in a professional manner and transferred calls accordingly.
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
- Received payments from customers via cash or credit card transactions.
- Contacted customers regarding account updates and potential problems.
Server
Pizza Hut
Meridian
05.2015 - 05.2017
- Served food and beverages to customers in a fast-paced environment.
- Maintained cleanliness of dining area and kitchen equipment regularly.
- Assisted in training new staff on service procedures and protocols.
- Collaborated with kitchen staff to ensure timely food delivery.
- Prepared tables for dining by setting utensils and condiments accurately.
- Enforced health and safety standards throughout the restaurant environment.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
Education
Associate of Arts - Accounting And Finance
Meridian Community College
Meridian, MS05-2018
Skills
- Supply chain management
- Process optimization
- Loss prevention
- Compliance monitoring
- Quality assurance
- Client management
- Multi-department coordination
- Staff training
- Time management
- Retail customer service
- Multi-line telephone operations
- Written communication
- Active listening
- High-energy attitude
- Key holder experience
- Communication skills
- Creative
- Attention to detail
- Team leadership
- Problem solving
- Dependable and hardworking
Timeline
Operations Manager
Academy Sports and Outdoors
07.2025 - Current
Operations Team Lead
Academy Sports and Outdoors
08.2024 - 07.2025
Cashier Lead
Lowes Home Improvment
07.2023 - 08.2024
Cashier
Lowes Home Improvment
05.2022 - 07.2023
Entry Level Tech Support
Cocolievio
08.2020 - 07.2023
Resident Specialist
Balfour Beatty
03.2020 - 08.2020
Loan Officer
Tittle cash
02.2019 - 03.2020
Account Representative
Carmart Auto Sales
04.2018 - 02.2019
Office Clerk
Carmart Auto Sales
05.2017 - 04.2018
Server
Pizza Hut
05.2015 - 05.2017
Associate of Arts - Accounting And Finance
Meridian Community College