Nyshia Collins
Jackson
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
Work History
Lead CSR
Omnicare
12.2024 - 01.2026
- Led team in delivering exceptional customer service, ensuring adherence to company standards and policies.
- Mentored and trained new staff on operational procedures and customer engagement techniques.
- Streamlined processses to enhance workflow efficiency, resulting in improved response times.
- Collaborated with cross-functional teams to resolve complex client issues effectively.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Afni
09.2022 - 12.2024
- Managed high stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Qualfon
12.2020 - 09.2022
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Developed strong relationships with clients, resulting in increased customer loyalty and repeat business.
- Achieved high-quality service by adhering to company polices and procedures during each interaction.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
- Assisted team members in improving their performance through constructive feedback and sharing best practices.
PCA
CVS Pharmacy
05.2018 - 11.2020
- Assisted pharmacy staff in managing inventory and ensuring medication availability.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Supported prescription processing by verifying patient information and medication accuracy.
- Collaborated with healthcare professionals to enhance patient care and medication adherence.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
Customer Service Representative
Sitel
05.2016 - 04.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Science -
Pearl River Community College
Poplarville, MS05-2019
High School Diploma -
Lawrence High School
05-2017
Skills
- Client relations
- Complaint resolution
- Account updating
- Scheduling
- Multi-task management
- Documentation
- Customer consulting
- Order fulfillment
- Team development
- Verbal and written communication
- Data entry
- Problem resolution
Timeline
Lead CSR
Omnicare
12.2024 - 01.2026
Customer Service Representative
Afni
09.2022 - 12.2024
Customer Service Representative
Qualfon
12.2020 - 09.2022
PCA
CVS Pharmacy
05.2018 - 11.2020
Customer Service Representative
Sitel
05.2016 - 04.2018
Associate of Science -
Pearl River Community College
High School Diploma -
Lawrence High School