Summary
Overview
Work History
Education
Skills
Timeline
Generic

Oletha Page

Laurel

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Amazon
05.2021 - Current
  • Assisted customers with questions regarding products and services, delivering exceptional experiences through responsive service.
  • Maintained composure and patience in dealing with aggressive customers.
  • Updated information and details of calls and inquiries in customer service database for future reference.
  • Generated summaries on issues, refunds and replacements, sending detailed updates to customers.
  • Delivered step-by-step instructions to customers on navigating system and explained self-service options.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Delivered personalized written support via email with instructions regarding products.
  • Assist customers through chat with their orders, account information and also technical issues with their account.
  • Required to met at least a 85% rap goal for weekly metrics.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Customer Service Representative

SaviLinx
06.2017 - 12.2018
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assisting customer with finding the servicers of their finanical aid loans.
  • Helping students complete their college fafsa application.
  • Consulted with customers to resolve service and billing issues.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Made outbound calls to obtain account information.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Set up and activated customer accounts.

Retail Sales Associate

Walmart
04.2012 - 01.2014
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.

Education

Some College (No Degree) -

Jones County Junior College
Ellisville, MS

High School Diploma -

Stringer High School
Stringer
05.2010

Skills

  • Report creation
  • Credit card payment processing
  • Report generation
  • Business development understanding
  • High-energy attitude
  • Customer relations
  • Inbound and Outbound Calling
  • Clerical support
  • Promotional support
  • Retail sales customer service
  • Call Center Operations
  • Data evaluation
  • Shipping and receiving understanding

Timeline

Customer Service Representative

Amazon
05.2021 - Current

Customer Service Representative

SaviLinx
06.2017 - 12.2018

Retail Sales Associate

Walmart
04.2012 - 01.2014

Some College (No Degree) -

Jones County Junior College

High School Diploma -

Stringer High School
Oletha Page