Olivia Polk
Jackson
Summary
Dedicated customer service professional with over seven years of experience in retail and remote customer support. Currently pursuing an Associate of Applied Science in Health Information Technology at Hinds Community College. Skilled in Microsoft Word, customer service, communication, and problem solving.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Conduent
05.2021 - Current
- Provide remote customer support, resolve issues, document interactions, meet quality metrics, and protect confidential information.
Customer Service Associate/Cashier
Kroger
01.2018 - 01.2021
- Provided excellent customer service, operated registers, stocked merchandise, and resolved customer concerns.
Education
A.A.S. - Health Information Technology
Hinds Community College
Pearl07.2026
Diploma - undefined
Northwest Rankin High School
Flowood05.2018
Skills
- Customer Service, Microsoft Word, Data Entry, Communication, Time Management, Teamwork, Computer Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Complaint handling
Timeline
Customer Service Representative
Conduent
05.2021 - Current
Customer Service Associate/Cashier
Kroger
01.2018 - 01.2021
Diploma - undefined
Northwest Rankin High School
A.A.S. - Health Information Technology
Hinds Community College