Onna Helton
Lumberton
Summary
Detail-oriented Training and Development Manager with 10+ years of experience in customer service. Efficient in performing the administrative and operations of large and small-scale offices. Hard-working, passionate, professional, and team-player.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Manager, Training and Development
AeroCare Holdings, Inc
12.2014 - 12.2023
- Assisted in managing several offices within our region which included all of the offices in MS, AL, and LA
- Maintained time keeping system and managed over 20+ employees
- Worked side by side with regional manager to ensure all operations and daily task are completed
- Focused on our Gulfport, MS location who processed intake orders for Ms/La/Al locations
- Managed our centralized intake team and Call Center
- Created and put into place new processes while working closely with hospitals, nursing homes, vendors, home health companies, and physician offices across the Gulf coast and surrounding areas
- Followed corporate guidelines and reported appropriate reports as needed
- Onboarding and training of employees as well as keeping the atmosphere enjoyable for employees
- Worked closely with sales reps and ensured they were appropriately training and giving directive and insurance guidelines to our referrals
- Maintained a positive patient relationship with thousands of patients and families who require durable medical equipment
- Put into place new and encouraging bonus structures for employees to achieve our ultimate goal of taking care of our patients and taking care of their health
- Worked closely with insurance companies to ensure our billing information is accurate and detailed
- Spoke to referrals and patients with complaints and putting in place solutions so that those complaints are no longer received
- Trained and onboard all new hires within our region and re-educated all staff within our region
Accounts Manager/Office Manager
Windham House
06.2013 - 12.2014
- Manage Office staff, accounts receivables, accounts payables, run and inquire about insurance, answer multi line telephone, oversee billing, make deposits, work one on one with medicaid/medicare/co insurance/ managed care companies, keep accurate and current medical records, accounts payable, human resources, bank reconciliations
- Started working for the company as an Administrative assistant and within a year transferred facilities and moved up to office manager position
- Keep census growing and continue to provide a strong and positive staff and working environment
Social Services/ Admissions/ Administrative assistant
Care Center of Laurel
06.2013 - 06.2014
- Human resources, marketing, admission process, Social services, Accounts payable, answer multi line phone, assist family, staff, and residents
- Oversee budget
- Transferred to Windham House for lead position
Psychiatric Technician
Pearl River County Hospital IOP
08.2011 - 06.2013
- Assist nursing staff with patients maintain clean driving record and hold Class C CDL with passenger endorsement drive patients to and from home and other psychiatric facilities maintain accurate medical records
- Went from staff to lead psych tech/ received CDL with passenger endorsement
Activities Director
Oxford Health and Rehab
02.2005 - 06.2011
- Create activities maintain activity calendar and community outings set up care plan meetings with families and hospice companies maintain accurate medical records supervise activities staff, documentation, student liaison
- Started as student worker in medical records moved to receptionist position then to activities assistant obtained activities director certification and became activities director
Education
Associate of Applied Science - Applied Sciences
Independence University
Salt Lake City, UTSkills
- Sales
- Google Docs
- Negotiation
- Computer networking
- Quality assurance
- Project management
- Project leadership
- ICD coding
- Organizational skills
- Call center management
- Time management
- Financial auditing
- Accounts payable
- Home & community care
- Managed care
- Clinic
- Supervising Experience
- Kronos
- QuickBooks
- Recruiting
- Documentation review
- EMR systems
- IT
- Records management
- Social Work
- Microsoft Outlook
- Multi-line Phone Systems
- Employee Orientation
- Medical Billing
- Contracts
- Filing
- Account management
- Payroll
- Medical documentation
- Communication skills
- Medical collection
- Bank Reconciliation
- ICD-10
- Medical terminology
- HCPCS
- Administrative experience
- 10 Key Data Entry
- Word Processing
- Accounts Receivable
- Medical coding
- Care plans
- Patient care
- Human Resources
- Hospital experience
- Writing skills
- Bank reconciliation
- Medical Records
- Editing
- Accounts receivable
- Hospice Care
- ICD-9
- HIPAA
- Medical office experience
- Customer service
- Medicare
- Managed Care
- Healthcare management
- Revenue cycle management
- Bookkeeping
- Purchasing
- CPT coding
- Leadership
- Working with people with disabilities
- Intake
- Conflict management
- Team management
- Marketing
- Epic
- Microsoft Word
- DME
- Event Planning
- Computer skills
- Office Management
- Microsoft Excel
- Management
Certification
Driver's License
Additional Information
Knowledge of Brightree system, Epic, Watershed, Hospice portals, auditing, Ventilators, and other DME equipment including respiratory equipment., Understand ICD coding, qualifications for ventilators, and physician clinical records.
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Manager, Training and Development
AeroCare Holdings, Inc
12.2014 - 12.2023
Accounts Manager/Office Manager
Windham House
06.2013 - 12.2014
Social Services/ Admissions/ Administrative assistant
Care Center of Laurel
06.2013 - 06.2014
Psychiatric Technician
Pearl River County Hospital IOP
08.2011 - 06.2013
Activities Director
Oxford Health and Rehab
02.2005 - 06.2011
Associate of Applied Science - Applied Sciences
Independence University
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