Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Opera Patterson

Southaven

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Starbucks
05.2023 - Current
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.

Student Phlebotomist

Concorde Career Colleges
06.2025 - 08.2025
  • Conducted 30+ successful venipuncture techniques which consisted of straight, winged infusion set, and syringe needles.
  • Achieved 10 capillary punctures. While also demonstrating and teaching fellow peers on these listed procedures.
  • Well educated on safety procedures, specimen handling, ethical and legal responsibilities in healthcare, HIPPA compliance, and OSHA regulations.

Barista

Starbucks
11.2021 - 05.2023
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.

Education

Lake Cormorant High School
Lake Cormorant, MS

Certification -

Concorde Career College
Southaven, MS

Skills

  • Creative problem solving
  • Venipuncture
  • Capillary puncture
  • Specimen collection
  • Customer-oriented
  • Conflict resolution techniques
  • Effective communication

Certification

  • Nationally Registered Certified Phlebotomy Technician - August, 2025
  • Licensed Food Safety Manager - July, 2023

Timeline

Student Phlebotomist

Concorde Career Colleges
06.2025 - 08.2025

Shift Supervisor

Starbucks
05.2023 - Current

Barista

Starbucks
11.2021 - 05.2023

Lake Cormorant High School

Certification -

Concorde Career College

Similar Profiles

CREATE PROFILE
Opera Patterson