Oshia Hill
Hattiesburg
Summary
Healthcare informatics consultant with expertise in EMR applications at Marshall Health. Delivered impactful training, enhancing user adoption and improving customer satisfaction at HTC Global. Recognized for resolving complex technical issues and driving process efficiencies. Detail-oriented with skills in fostering collaborative environments through user training.
Overview
9
9
years of professional experience
Work History
Independent Contractor
Marshall Health
07.2025 - 01.2026
- Showcased expert proficiency across EMR system applications, providing valuable troubleshooting assistance remotely and on-site. Played a crucial role in enhancing the overall utilization and efficiency of Cerner applications in healthcare settings.
- Conducted comprehensive and strategic training sessions for diverse audiences, including personnel, medical staff and supervisors; implemented highly successful training methods to ensure effective adoption of healthcare electronic applications.
- Worked independently and collaboratively within teams to advance healthcare informatics initiatives.
- Consulted with project teams, effectively communicating to advocate for company interests in healthcare IT implementations.
Technical Support Representative
HTC Global
09.2021 - 11.2024
- Enhanced customer satisfaction through timely, accurate technical support for diverse software and hardware issues.
- Solved complex technical issues using effective troubleshooting techniques.
- Proposed ideas in team meetings that streamlined processes and boosted departmental efficiency.
Independent Contractor (EMR Consultant / Help Desk Consultant)
02.2017 - 08.2021
- Worked on multiple projects with multiple contracting companies and EMR solutions as follows: Meditech, Cerner, EPIC_Athena.
- Assisted in the implementation and optimization of EMR systems by preparing user resources, configuring workflows, and providing hands-on support to end-users for seamless adoption.
- Monitored system performance and user activity to identify technical issues, resolve errors, and maintain a secure EMR environment.
- Managed ticketing, tracked issues, and documented user feedback and resolutions to improve system performance metrics.
- Maintained system integrity and compliance by performing routine checks, updating documentation and ensuring all data adhered to privacy and security standards (e.g Hippa).
- Created user-friendly training guides, quick reference materials, and visual aids to help end-users navigate EMR system effectively.
Education
M.A - medical Assisting, Phlebotomy, Billing and Coding
Healing Touch Career
Diploma -
North Forrest HIgh
Skills
- EMR Application Consultant
- Workflow optimization
- Technical Proficiency
- Training Delivery
- User training
- Detail Oriented
- Effective communication
Timeline
Independent Contractor
Marshall Health
07.2025 - 01.2026
Technical Support Representative
HTC Global
09.2021 - 11.2024
Independent Contractor (EMR Consultant / Help Desk Consultant)
02.2017 - 08.2021
M.A - medical Assisting, Phlebotomy, Billing and Coding
Healing Touch Career
Diploma -
North Forrest HIgh