K. Paige Triplett
Starkville
Summary
Motivated professional with 4+ years of experience in customer service, case management, and administrative coordination. Skilled in client support, documentation, and MS Office. Currently pursuing a Master's in School Counseling, with a strong foundation in behavioral psychology and family systems. Proven ability to communicate effectively, manage priorities under pressure, and provide high-quality support in fast-paced environments.
Overview
6
6
years of professional experience
Work History
CPS Social Worker
Mississippi Department of Child Protection Services
Ackerman
01.2023 - Current
- Managed caseloads and conducted assessments of child and family needs to determine appropriate services.
- Coordinated with law enforcement, healthcare providers, and educators to support child welfare objectives.
- Facilitated family meetings and case conferences, tracking progress toward goals and permanency.
- Documented detailed case notes and legal reports with accuracy, meeting court and policy standards.
- Handled high-stress situations with professionalism, empathy, and discretion.
- (Field-based role; required personal vehicle travel)
Call Center Specialist
Cadence Bank
Starkville
03.2019 - 12.2022
- Responded to 200+ customer inquiries daily via phone, chat, and email; ensured resolution and satisfaction.
- Provided banking support with a friendly and solutions-focused approach.
- Trained 20+ new hires on procedures, compliance, and customer interaction skills.
- Used Microsoft Office and internal systems to track issues, escalate concerns, and log case details.
Education
Bachelor of Science - Psychology
Mississippi State University
Mississippi State, MS05-2018
High School Diploma -
Choctaw County High School
Ackerman, MS05-2013
Master of Science - School Counseling
Walden University
Minneapolis, MNSkills
- Case management
- Policy writing
- Legal documentation
- Crisis intervention
- Customer relationship management
- Bank operations
- Customer service
- Inbound call management
Timeline
CPS Social Worker
Mississippi Department of Child Protection Services
01.2023 - Current
Call Center Specialist
Cadence Bank
03.2019 - 12.2022
Bachelor of Science - Psychology
Mississippi State University
High School Diploma -
Choctaw County High School
Master of Science - School Counseling
Walden University
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