Pamela Shores

Director of Laboratory Services

South Central Regional Medical Center

07.1980 - 05.2024

Developed high-performing laboratory team at the Main Laboratory and at 5 clinics by providing teaching, mentoring, guidance, and opportunities for professional growth. Served as phlebotomist, rotating technologist, teaching technologist, education coordinator, supervisor and director through the years.
Enhanced team collaboration through regular communication, goal setting, and performance evaluations. The Main Laboratory had a score of 99 out of 100 on last COLA Inspection and all clinic labs past CLIA with no citations.
Established a culture of continuous improvement and instruction for new laboratory tests, instrumentation, continuing education, team building, computer skills and regulations.
Encouraged employee engagement, improve turn around laboratory testing times, ensured safety and boosted overall team morale.
Agreements with University of Southern Mississippi and Pearl River Community College for laboratory training for MLT and MLS in all areas of the laboratory.
Managed budget for the main laboratory, ordered supplies, coded invoices, scheduled employees for shifts 24/7, solve complex problems, increased productivity and trained new employees and students. Negotiated contracts with vendors, selected instrumentation and implemented new tests and test kits. Increased revenue and implemented cost-saving measures.
Wrote, reviewed and down loaded procedures and policies in computer system for all SCRMC laboratories. Reviewed Quality Control, solved issues, disciplined employees, made changes in computer system, trained new employees and students to use the computer system. Encouraged team building within department and with other medical center departments, providers, nursing homes, home health and hospice agencies.
Trained in LEAN and oversaw several projects. Served on several committees for the medical center over the years: Quality Council, Infection Control, Trauma, ambassador, Computer system (Cerner), Management team and other committees as needed.
Recruited, hired, trained personnel and worked on retention.

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