Parker Rakestraw
Ripley
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Maintenance Technician
Oil-Dri Corporation
07.2021 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
Customer Satisfaction Representative
Auto Zone
02.2021 - 04.2021
- Improved customer satisfaction by effectively addressing inquiries and resolving issues in a timely manner.
- Enhanced team performance by providing ongoing support and coaching to fellow Customer Satisfaction Representatives.
- Increased customer loyalty through personalized service, attentive listening, and empathy during interactions.
- Reduced response times by streamlining processes for managing incoming calls, emails, and chat messages.
- Boosted customer retention rates with proactive follow-ups on pending issues or concerns.
Lumberyard Worker
Freeman Lumber
03.2018 - 12.2020
- Enhanced lumber yard efficiency by organizing and maintaining inventory.
- Assisted customers in selecting appropriate materials for their projects, resulting in increased customer satisfaction.
- Operated heavy machinery, such as forklifts and loaders, to transport lumber safely and efficiently.
- Collaborated with team members to complete orders accurately and on time.
- Streamlined order fulfillment by implementing an organized system for tracking customer orders and deliveries.
- Provided exceptional customer service through quick response times and attention to detail, leading to repeat business.
- Managed incoming shipments of lumber, verifying accuracy and quality before adding to inventory.
Education
Associate of Science - Structural Welding
NEMCC
Booneville, MS04.2021
High School Diploma -
Ripley High School
Ripley, MS05.2018
Skills
- Parts Replacement
- Safety awareness
- Problem solving ability
- Hydraulic systems
- Hand and power tools
- Machine lubrication
- Organizational ability
- Call Management
- Report Generation
- Complaint resolution
- Information Security
- Product Knowledge
- Order Processing
- [Software] CRM system proficiency
- Conflict Resolution
- Customer Service
- Money handling abilities
- Complaint Handling
Timeline
Maintenance Technician
Oil-Dri Corporation
07.2021 - Current
Customer Satisfaction Representative
Auto Zone
02.2021 - 04.2021
Lumberyard Worker
Freeman Lumber
03.2018 - 12.2020
Associate of Science - Structural Welding
NEMCC
High School Diploma -
Ripley High School
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