Patric Booker
Oxford
Summary
Retail professional prepared to excel in store management roles, bringing valuable experience in team leadership and operational efficiency. Known for fostering collaborative environments and consistently achieving business results. Dependable and adaptable with focus on customer service and staff development.
Overview
19
19
years of professional experience
1
1
Certification
Work History
General Store Manager
Petsmart
06.2021 - Current
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
Store Operations Manager
PET CARE, PETSMART
08.2017 - 06.2021
- Managed inventory levels for optimal product availability, minimizing stockouts and overstock situations.
- Addressed customer concerns promptly, fostering a culture of exceptional service that generated repeat business.
- Assisted in budget development and financial tracking, ensuring adherence to established fiscal guidelines and targets.
- Collaborated with other managers to develop cross-functional solutions for increased store performance.
Customer Engagement Manager
PetSmart
04.2014 - 08.2017
- Developed comprehensive customer engagement plans, resulting in improved retention rates and increased brand loyalty.
- Regularly monitored social media channels to engage with customers proactively, addressing their needs promptly and professionally.
- Oversaw the development of an online community platform, fostering stronger connections between customers and the brand.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
General Manager
Rally's
07.2012 - 01.2015
- Supervises staff
- Oversees quality assurance
- Manages all money in store
- Takes inventory twice a shift
- Ensures guest satisfaction
Cook, then promoted to Manager in Aug 2010
Sicily's Italian Restaurant
02.2006 - 07.2012
- Supervised staff
- Took customer orders
- Prepared food
- Ensured guest satisfaction
- Managed all money in store
Secretary/Receptionist
Southeastern Louisiana University
08.2009 - 05.2010
- In charge of all filing
- Scanned receipts into computer
- Scheduled appointments
- Accompanied director to senate meetings
Student Officer
Southeastern Louisiana University
08.2008 - 05.2009
- Monadnock certified
- Patrolled housing dorms after hours
- Performed routine building checks
- Issued parking citations
- Worked security detail at sporting events
Classroom Manager
Slyvan Learning Center
05.2008 - 08.2008
- Ensured all children had necessary materials upon arrival
- Assisted teachers during sessions
- Worked individually with children, when necessary
- In charge of filing all books
Education
Criminal Justice
Southeastern Louisiana University
Hammond, LA09.2010
Diploma - undefined
Slidell High School
Slidell, LA05.2008
Skills
- Store operations
- Customer relations
- Training and mentoring
- POS systems operations
- Delegation
- Operations oversight
- Employee scheduling
- Inventory control
- Operations management
Certification
- Certified Dog Groomer, Petsmart - 2015
Timeline
General Store Manager
Petsmart
06.2021 - Current
Store Operations Manager
PET CARE, PETSMART
08.2017 - 06.2021
Customer Engagement Manager
PetSmart
04.2014 - 08.2017
General Manager
Rally's
07.2012 - 01.2015
Secretary/Receptionist
Southeastern Louisiana University
08.2009 - 05.2010
Student Officer
Southeastern Louisiana University
08.2008 - 05.2009
Classroom Manager
Slyvan Learning Center
05.2008 - 08.2008
Cook, then promoted to Manager in Aug 2010
Sicily's Italian Restaurant
02.2006 - 07.2012
Diploma - undefined
Slidell High School
Criminal Justice
Southeastern Louisiana University
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