Patricia Hernandez
Mendenhall
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
21
21
years of professional experience
Work History
Sales Associate
NAPA
Prentiss
06.2018 - 07.2020
- Processed sales transactions efficiently using point-of-sale systems.
- Assisted customers with selecting automotive parts and accessories.
- Helped customers find specific products, answered questions, and offered product advice.
- Provided product knowledge to enhance customer service experience.
- Handled customer inquiries and resolved issues promptly and professionally.
- Maintained accurate inventory levels and organized stock displays.
- Ensured cleanliness and organization of the sales floor at all times.
Commercial Manager
Auto Zone Auto Parts
Prentiss
03.2015 - 06.2018
- Led contract negotiations to secure favorable terms and conditions for the company.
- Developed pricing strategies to maximize profitability and market competitiveness.
- Analyzed market trends to identify opportunities for business growth and expansion.
- Managed supplier relationships to ensure timely delivery of products and services.
Manager
Advanced Auto Parts
Crystal Springs
09.2014 - 01.2015
- Managed daily operations to ensure efficient store performance and customer satisfaction.
- Oversaw inventory management to maintain optimal stock levels and accuracy.
- Led team meetings to communicate goals, priorities, and updates effectively.
- Trained new employees on company policies and operational procedures.
Manager
O'Reilly's Auto
Byram
06.2009 - 09.2014
- Managed daily operations to ensure efficient store processes and customer service.
- Trained and supervised staff on inventory management and product knowledge.
- Coordinated promotional events to enhance customer engagement and sales.
Assistant Manager
NAPA
Jackson
08.1999 - 06.2009
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Rankin Academy
Star, Mississippi Skills
- Sales transactions
- Point-of-sale systems
- Automotive parts knowledge
- Inventory management
- Team leadership
- Pricing strategy
- Supplier relationship management
- Problem solving
- Effective communication
- Attention to detail
- Strategic planning
- Relationship building
- Sales expertise
- Outgoing personality
- Sales strategies
- Teamwork and collaboration
- Merchandising
- Goal tracking
- Upselling
- Inventory tracking
- Verbal and written communication
- Conflict resolution
- Cold calling
- Point of sale operation (POS)
- Customer relationship management
- Sales reporting
Timeline
Sales Associate
NAPA
06.2018 - 07.2020
Commercial Manager
Auto Zone Auto Parts
03.2015 - 06.2018
Manager
Advanced Auto Parts
09.2014 - 01.2015
Manager
O'Reilly's Auto
06.2009 - 09.2014
Assistant Manager
NAPA
08.1999 - 06.2009
Rankin Academy