Patricia Tackett
Guntown
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
32
32
years of professional experience
Work History
EUD Support Specialist 2
North Mississippi Health Services
Tupelo
04.2017 - Current
- Provided technical support to customers via phone and email.
- Coordinated with vendors for product ordering and delivery services.
- Documented customer inquiries and resolutions in a ticketing system.
- Utilized enterprise desktop management tools to remotely assist others and deploy software.
- Performs general administrative duties.
- Gathers, collects, verifies data from multiple sources.
Facility Operations Team Member
North Mississippi Health Services
Tupelo
09.2005 - 04.2017
- Maintained accurate records of all repairs, modifications and inspections performed on the facility.
- Managed inventory levels for parts, tools and other items needed for day-to-day operations.
- Created reports detailing progress made on tasks assigned by management team.
- Coordinated daily activities of staff members responsible for maintaining the facility.
Financial Counselor
North Mississippi Health Services
Tupelo
08.1993 - 08.2005
- Managed multiple cases simultaneously while ensuring all deadlines were met according to established policies.
- Negotiated payment arrangements with creditors when necessary on behalf of clients.
- Provided guidance on creating a plan to pay off high-interest debts first while still contributing towards savings goals.
Education
High School Diploma -
Shannon High School
Shannon, MS05-1993
Skills
- Ticketing system
- Data verification
- Inventory management
- Customer service
- Vendor coordination
- Effective communication
- Strong organizational skills
- Documentation skills
References
References available upon request.
Timeline
EUD Support Specialist 2
North Mississippi Health Services
04.2017 - Current
Facility Operations Team Member
North Mississippi Health Services
09.2005 - 04.2017
Financial Counselor
North Mississippi Health Services
08.1993 - 08.2005
High School Diploma -
Shannon High School
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