Patricia Wilson

• Implemented classroom management strategies to maintain a positive learning environment.
• Communicated effectively with parents regarding student performance and behavior.
• Created a safe, comfortable learning environment for students by establishing positive relationships with them.
• Organized activities and resources to promote student engagement in learning.
• Encouraged critical thinking skills among students through problem-solving activities.
• Planned classroom activities to enable students to work independently, in small groups and in large groups.
• Identified weakness and strengths to create strategic student improvement plans.
• Met with administrators and department team members to work on curriculum planning and assessment methods.
• Utilized various assessment techniques including quizzes, tests, projects and presentations to evaluate student progress.
• Facilitated discussions with students on current topics related to course material.
• Established expectations for student behavior while maintaining an atmosphere of mutual respect.
• Managed and organized class records and reports.
• Maintained accurate records of student attendance, grades, test scores.

• Managed daily administrative operations, including front desk coverage, office equipment use, and supply inventory.

• Maintained strict confidentiality of sensitive records through secure digital and physical filing systems.

• Organized and managed databases, spreadsheets, and reports to support accurate record-keeping.

• Composed and edited professional correspondence, memos, and reports for management staff.

• Coordinated internal communication and directed inquiries to appropriate departments.

• Provided customer service in person, by phone, and by email, resolving issues efficiently.

• Conducted research and compiled data into organized reports for leadership review.

• Processed incoming mail, faxes, and emails to ensure timely distribution.

• Assisted with transportation of deceased individuals to and from the Mississippi Forensics Laboratory.

• Prepared and maintained autopsy room areas, and escorted authorized personnel as needed.

• Organize student files, folders, and other documents needed for class activities.
• Support teachers with preferred classroom management, discipline strategies, observations, and assistance for developmental concerns.
• Maintaining a safe and supportive environment for young children.
• Assist leads and directors with parent communication.
• Assist the director with federal programs, budget reconciliation, coordinating events, and ensuring documentation complies with licensure from the Department of Health, the Mississippi Department of Education, the Excel by 5 Community Certification Program, and university payroll.
• Schedule work orders as needed, update and create Excel documents as needed, fax, copy, print, and scan documents as needed.
• Maintain department objectives by managing staff, planning, and evaluating department activities.
• Maintain staff by recruiting, selecting, orienting, and training student employees.
• Develop, coordinate, and enforce systems, policies, procedures, and productivity standards.

• Oversaw daily kitchen operations, food preparation, and staff workflow to maintain quality and efficiency.

• Ensured compliance with local, state, and federal food safety and health regulations.

• Created staff schedules based on business volume and operational needs.

• Supervised food production, portion control, and presentation standards.

• Conducted equipment inspections and coordinated repairs as needed.

• Performed weekly food inventory and monitored proper storage and labeling.

• Verified food quality and temperatures to meet safety standards.

• Trained staff on food handling procedures and sanitation practices.

• Fostered teamwork and clear communication among kitchen staff.

• Maintained a clean, safe kitchen environment and resolved operational challenges.

• Delivered prompt, friendly service to customers while accurately taking and processing orders.

• Operated headset communication system to efficiently manage multiple customer requests.

• Upsold menu items and daily specials, increasing sales and customer satisfaction.

• Maintained cleanliness and sanitation of food prep areas, dining spaces, and grounds.

• Handled cash transactions and provided accurate change.

• Resolved customer complaints professionally, ensuring positive experiences and repeat business.

• Assisted teammates with food delivery, tray setup, and training when needed.

• Identified operational improvements and supported management in implementing solutions.

• Managed daily operations of produce department, including inventory, restocking, merchandising, and budgeting.

• Conducted audits and weekly inventories to minimize spoilage and track shrinkage.

• Ensured compliance with health codes, food safety, and workplace safety standards.

• Trained and supervised staff, optimizing performance and adherence to company policies.

• Built vendor relationships to coordinate orders, deliveries, and seasonal product availability.

• Assisted customers with product selection, nutrition guidance, and recipe ideas.

• Developed and implemented waste reduction strategies, including composting and donations.

• Maintained clean, organized produce displays, prep, and storage areas.

• Reviewed sales reports to identify low-performing items and implement corrective actions.

• Adapted department operations to seasonal fluctuations while maintaining quality and selection.