Patricia Jones Coleman
Louisville
Summary
Skilled Receptionist and 911 Telecommunicator with a proven track record at the Louisville Police Department, adept in multi-line telephone operation and exceptional customer service. Expertly managed office inventory and emergency dispatch, ensuring efficiency and critical support. Demonstrates a keen ability to prioritize tasks and maintain records, contributing to significant operational improvements. Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Receptionist
City of Louisville,Ms
Louisville
02.2015 - 10.2025
- Monitored office supplies inventory and placed orders when necessary.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Updated daily log book with information about visitors entering the premises.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Greeted visitors and provided them with assistance.
- Answered and directed incoming calls using multi-line telephone system.
911 Telecommunicator
Louisville Police Department
Louisville
11.2015 - 02.2025
- Updated CAD system regularly with status reports from field units on location and progress of their assignments.
- Prioritized multiple simultaneous calls based on severity of incident reported by caller.
- Participated in training sessions related to new technologies used in Emergency Dispatching.
- Performed administrative duties such as filing paperwork, scheduling shift coverage, maintaining records.
- Maintained contact with callers until help arrived at scene.
- Answered incoming 911 calls and determined the nature of emergency.
Education
Certificate - Clerical
Neely Business College
Meridian, MS05-1978
High School Diploma -
Louisville High School
Louisville, MS05-1976
Skills
- Customer service
- Multi-line telephone operation
- Office inventory management
- Records management
- Courier services
- Data entry
Certification
- Certificate International Academies of Emergency Dispatch
- Sexual Harassment Training
- FEMA 100 & FEMA 200
- Suicide Intervention for Dispatchers
- First Voice
- FEMA 700 & FEMA 800
- MBI Certificate
- Save Mi Heart ( TCPR)
- CPR
- Survive and Thrive : Core Stress Resilience
Languages
English
Elementary
References
References available upon request.
Timeline
911 Telecommunicator
Louisville Police Department
11.2015 - 02.2025
Receptionist
City of Louisville,Ms
02.2015 - 10.2025
Certificate - Clerical
Neely Business College
High School Diploma -
Louisville High School
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