Summary
Overview
Work History
Education
Skills
Timeline
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Paisley Brown

Mathiston

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. As well as great personal care a with strong track record in client care and support. Known for delivering high-quality care and adapting to individual client needs. Focused on collaborative teamwork and achieving positive outcomes, consistently dependable, and flexible in dynamic environments. Proficient in personal hygiene assistance and mobility support, with caring and empathetic approach.

Overview

11
11
years of professional experience

Work History

PCA

Individual Clients
04.2024 - Current
  • Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
  • Provided emotional support to patients and families during difficult times, fostering trust and rapport.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
  • Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

Bookkeeper/Payroll Manager

Ethical Caregiving
09.2023 - Current
  • Maintained and processed invoices, deposits, and money logs.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Completed payroll for employees and maintained detailed records of procedures.

PCA

Ethical Caregiving
02.2023 - Current
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.

Customer Service Representative

Consumer Credit Inc
05.2019 - 04.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Cook/Wait Staff Member

Nails One Stop
01.2015 - 03.2019
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Education

High School Diploma -

Old Dominion Christian School
Kosciusko, MS

Skills

  • Personal hygiene assistance
  • Behavioral management
  • Emotional support
  • Dementia care
  • Bookkeeping
  • Accounts receivable
  • Invoice processing
  • Payroll processing
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Cooking
  • Cleaning and organization
  • Food handling
  • Multitasking and organization

Timeline

PCA

Individual Clients
04.2024 - Current

Bookkeeper/Payroll Manager

Ethical Caregiving
09.2023 - Current

PCA

Ethical Caregiving
02.2023 - Current

Customer Service Representative

Consumer Credit Inc
05.2019 - 04.2021

Cook/Wait Staff Member

Nails One Stop
01.2015 - 03.2019

High School Diploma -

Old Dominion Christian School

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Paisley Brown