Heather Coker
Nesbit
Summary
Dynamic Hair Stylist with a proven track record at a self-owned salon, excelling in client consultations and relationship building. Recognized for enhancing client satisfaction through personalized services and upselling techniques, resulting in increased revenue. A detail-oriented professional with advanced communication skills, dedicated to creating a welcoming environment and fostering loyalty.
Overview
4
4
years of professional experience
Work History
Hair Stylist
Self
9425 MS-178, Olive Branch, MS 38654
01.2022 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Organized sales area and work station to showcase products and boost sales.
- Distributed business cards outside of salon to generate new business.
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
- Answered phone calls and emails to schedule client appointments.
- Maintained regular client list and successfully handled walk-in customers.
Education
Fashion Design
Whitestation
Memphis, TN05-2001
Skills
- Quick learner
- Client consultation
- Appointment scheduling
- Detail-orientated
- Schedule management
- Relationship building and management
Timeline
Hair Stylist
Self
01.2022 - Current
Fashion Design
Whitestation