Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Peyton O'Connor

Starkville

Summary

Proactive professional with extensive experience in customer service and quality assurance. Renowned for strong decision-making and interpersonal skills, fostering positive customer interactions and team collaboration.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Shift Manager

Walmart Neighborhood Market
Starkville, MS
02.2024 - Current
  • Supervised daily operations, ensuring adherence to safety and compliance standards.
  • Trained and mentored team members on customer service best practices.
  • Managed inventory levels and conducted regular stock audits to ensure accuracy.
  • Implemented process improvements to enhance store efficiency and workflow.
  • Resolved customer inquiries and complaints, fostering positive shopping experiences.
  • Monitored sales performance, identifying trends to inform merchandising strategies.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Tracked receipts, employee hours, and inventory movements.
  • Supervised daily operations to ensure compliance with store policies and procedures.

Server

Applebees
Starkville, MS
03.2023 - 08.2024
  • Delivered exceptional customer service, ensuring a positive dining experience for all guests.
  • Processed orders accurately and efficiently, minimizing wait times and enhancing guest satisfaction.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery, maintaining quality standards.
  • Trained new team members on menu items and service protocols, fostering a knowledgeable workforce.
  • Processed orders accurately using point-of-sale (POS) systems to streamline transactions.
  • Trained new servers on restaurant protocols, enhancing team efficiency and service quality.
  • Handled customer complaints promptly, resolving issues to maintain satisfaction levels.
  • Managed food and beverage orders efficiently, maintaining accuracy and speed during peak hours.

Sales Associate

Bealls
Starkville, MS
08.2022 - 11.2022
  • Provided product knowledge to enhance customer service interactions
  • Stocked shelves and ensured proper inventory management practices
  • Participated in training sessions to improve sales techniques and product knowledge
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.

Sales Associate

Walmart
Booneville, MS
08.2021 - 07.2022
  • Assisted customers in locating products and navigating store layout
  • Processed transactions accurately using point-of-sale systems
  • Maintained clean and organized sales floor for optimal shopping experience
  • Collaborated with team members to achieve daily sales goals
  • Addressed customer inquiries and resolved issues promptly
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Junior CAAD Operator

Kevin Hall Land Surveying
Marietta, MS
04.2021 - 08.2021
  • Interpreted survey plans to assist in project execution and compliance.
  • Supported project managers by preparing detailed reports of survey findings and recommendations.

Education

Bachelor of Arts - Political Science

Mississippi State University
Starkville, MS
05-2026

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Punctual and reliable
  • Handling customer complaints
  • Relationship building
  • Quality assurance
  • Interpersonal skills
  • Documentation and reporting
  • Schedule management
  • Tech-Savvy

Accomplishments

    I am a Mississippi Scholar as well as a Mississippi Scholar Tech Master.

    District TSA 1st place recipient in Board Game Design and Forensic Science.

    High School Class President for 3 years.

    Archery Captain for 2 years.

    National Technical Honors Society Graduate

    Platinum Work keys score.

    Distinguished Graduate

    Career and Technical Graduate

    Historian and Hall of Fame member

    Academic Scholarship

    Colvard Future Leaders Scholarship

    Old Main Scholarship recipient

Certification

I am certified in Auto Cad, Word, Excel, Powerpoint

Languages

Spanish
Limited Working
English
Native or Bilingual

Timeline

Shift Manager

Walmart Neighborhood Market
02.2024 - Current

Server

Applebees
03.2023 - 08.2024

Sales Associate

Bealls
08.2022 - 11.2022

Sales Associate

Walmart
08.2021 - 07.2022

Junior CAAD Operator

Kevin Hall Land Surveying
04.2021 - 08.2021

Bachelor of Arts - Political Science

Mississippi State University
Peyton O'Connor