Peyton O'Connor
Starkville
Summary
Proactive professional with extensive experience in customer service and quality assurance. Renowned for strong decision-making and interpersonal skills, fostering positive customer interactions and team collaboration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Manager
Walmart Neighborhood Market
Starkville, MS
02.2024 - Current
- Supervised daily operations, ensuring adherence to safety and compliance standards.
- Trained and mentored team members on customer service best practices.
- Managed inventory levels and conducted regular stock audits to ensure accuracy.
- Implemented process improvements to enhance store efficiency and workflow.
- Resolved customer inquiries and complaints, fostering positive shopping experiences.
- Monitored sales performance, identifying trends to inform merchandising strategies.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Exercised composure under pressure and in escalated customer service scenarios.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Tracked receipts, employee hours, and inventory movements.
- Supervised daily operations to ensure compliance with store policies and procedures.
Server
Applebees
Starkville, MS
03.2023 - 08.2024
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Processed orders accurately and efficiently, minimizing wait times and enhancing guest satisfaction.
- Collaborated with kitchen staff to ensure timely food preparation and delivery, maintaining quality standards.
- Trained new team members on menu items and service protocols, fostering a knowledgeable workforce.
- Processed orders accurately using point-of-sale (POS) systems to streamline transactions.
- Trained new servers on restaurant protocols, enhancing team efficiency and service quality.
- Handled customer complaints promptly, resolving issues to maintain satisfaction levels.
- Managed food and beverage orders efficiently, maintaining accuracy and speed during peak hours.
Sales Associate
Bealls
Starkville, MS
08.2022 - 11.2022
- Provided product knowledge to enhance customer service interactions
- Stocked shelves and ensured proper inventory management practices
- Participated in training sessions to improve sales techniques and product knowledge
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Sales Associate
Walmart
Booneville, MS
08.2021 - 07.2022
- Assisted customers in locating products and navigating store layout
- Processed transactions accurately using point-of-sale systems
- Maintained clean and organized sales floor for optimal shopping experience
- Collaborated with team members to achieve daily sales goals
- Addressed customer inquiries and resolved issues promptly
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Junior CAAD Operator
Kevin Hall Land Surveying
Marietta, MS
04.2021 - 08.2021
- Interpreted survey plans to assist in project execution and compliance.
- Supported project managers by preparing detailed reports of survey findings and recommendations.
Education
Bachelor of Arts - Political Science
Mississippi State University
Starkville, MS05-2026
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Punctual and reliable
- Handling customer complaints
- Relationship building
- Quality assurance
- Interpersonal skills
- Documentation and reporting
- Schedule management
- Tech-Savvy
Accomplishments
I am a Mississippi Scholar as well as a Mississippi Scholar Tech Master.
District TSA 1st place recipient in Board Game Design and Forensic Science.
High School Class President for 3 years.
Archery Captain for 2 years.
National Technical Honors Society Graduate
Platinum Work keys score.
Distinguished Graduate
Career and Technical Graduate
Historian and Hall of Fame member
Academic Scholarship
Colvard Future Leaders Scholarship
Old Main Scholarship recipient
Certification
I am certified in Auto Cad, Word, Excel, Powerpoint
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Shift Manager
Walmart Neighborhood Market
02.2024 - Current
Server
Applebees
03.2023 - 08.2024
Sales Associate
Bealls
08.2022 - 11.2022
Sales Associate
Walmart
08.2021 - 07.2022
Junior CAAD Operator
Kevin Hall Land Surveying
04.2021 - 08.2021
Bachelor of Arts - Political Science
Mississippi State University