Peyton Parkman
Brandon
Summary
Dynamic Client Support Technician with a proven track record at the Mississippi Department of Agriculture and Commerce, excelling in application and operating system support. Expert in technical troubleshooting and analytical thinking, I significantly enhanced customer satisfaction through effective problem-solving. Skilled in both hardware troubleshooting and user credential management, my approach blends technical acumen with exceptional service delivery.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Client Support Technician
Mississippi Department of Agriculture and Commerce
09.2023 - Current
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed and configured operating systems and applications.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
- Diagnosed and troubleshot hardware, software and network issues.
Education
Bachelor of Science - Network Engineering And Security
Western Governors University
Salt Lake City, UT05-2027
High School Diploma -
Park Place Christian Academy
Pearl, MS05-2016
Skills
- Application support
- Operating systems
- Desktop support
- User credential management
- Software installation
- Remote support
- Issue troubleshooting
- Technical troubleshooting
- Analytical thinking
- Hardware and peripherals
- Windows 10
- Hardware troubleshooting
Affiliations
- Air National Guard
Security Clearance
Top Secret / SCI
Certification
Comptia Security +
Timeline
Client Support Technician
Mississippi Department of Agriculture and Commerce
09.2023 - Current
Comptia Security +
Bachelor of Science - Network Engineering And Security
Western Governors University
High School Diploma -
Park Place Christian Academy
Similar Profiles
Weldon GrizzellWeldon Grizzell
Feb 2022 - Present at MISSISSIPPI DEPARTMENT OF AGRICULTUREFeb 2022 - Present at MISSISSIPPI DEPARTMENT OF AGRICULTURE
Becca JacksonBecca Jackson
Marketing and Member Director at Comanche Chamber Of Commerce And AgricultureMarketing and Member Director at Comanche Chamber Of Commerce And Agriculture
Shakhawat Hossain BhuiyanShakhawat Hossain Bhuiyan
Bank Teller at South Bangla Agriculture & Commerce Bank LtdBank Teller at South Bangla Agriculture & Commerce Bank Ltd