Phung (Jen) Nguyen
Biloxi
Summary
Dynamic operations manager with a proven track record at Hard Rock Cafe, excelling in team training and development. Recognized for enhancing customer satisfaction through effective communication and responsible alcohol service. Strong multitasker, committed to maintaining high standards of cleanliness and hygiene while fostering a collaborative work environment.
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Bartender
Levy Restaurants
08.2018 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Operations Manager
Hard Rock Cafe
06.2007 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Bartender Trainer
Hard Rock Cafe
06.2007 - 01.2020
- Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
- Enhanced customer experience by addressing complaints promptly, offering personalized recommendations, and maintaining a high level of professionalism throughout interactions.
- Maintained high levels of cleanliness throughout the bar area by enforcing strict sanitation guidelines among staff members.
- Trained a handful of new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Fostered an inclusive work environment by promoting open dialogue and addressing any workplace conflicts in a timely and effective manner.
- Improved team morale and reduced turnover by creating supportive training environment and recognizing achievements.
- Reduced time required to train new bartenders to full proficiency, allowing for quicker integration into team.
Education
Associate of Science - Nursing
Caldwell Community College And Technical Institute
Hudson, NCHigh School Diploma -
Hibriten High School
Lenoir, NC05-2003
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Outgoing personality
- Clear and effective communication
- Cleanliness and hygiene
- Responsible alcohol service
- Cash register operation
- Menu memorization
- Memory retention
- Service-oriented mindset
- Professional appearance
- Suggestive selling
- Alcohol awareness
- Food service
- Team training and development
- Beverage preparation
- Drink preparation techniques
- Inventory
- Salesmanship
- Food running
- Health codes compliance
- Changing beer kegs
- Garnishing drinks
- Preparing garnishes
- ABC standards
- Dining room management
- Bar service preparation
- Point of sale systems
- Bar equipment use
- Maintaining a clean bar
- Safe food handling procedures
- Bar restocking
- Hospitality and accommodation
- Liquor restocking
- Fast learner
- Honest and dependable
- Teamwork and professionalism
- Hospitality and guest service
- Food and beverage service
Accomplishments
Hero of the Quarter 4 times
Certified bar trainer
TIPS certified
Serv Safe certified
Certification
TIPS certified
ServSafe certified
Live Learn Rock certified
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Bartender
Levy Restaurants
08.2018 - Current
Operations Manager
Hard Rock Cafe
06.2007 - Current
Bartender Trainer
Hard Rock Cafe
06.2007 - 01.2020
Associate of Science - Nursing
Caldwell Community College And Technical Institute
High School Diploma -
Hibriten High School
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