Summary
Overview
Work History
Education
Skills
Timeline
Generic

Phyfa Varnado

Brookhaven

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

16
16
years of professional experience
2010
2010
years of post-secondary education

Work History

Housekeeper

Quality Inn
Brookhaven
03.2022 - 11.2024
  • Cleaned guest rooms following Quality Inn standards for cleanliness and presentation.
  • Restocked supplies in bathrooms and common areas to ensure guest satisfaction.
  • Reported maintenance issues promptly to management for timely resolution.

Waitress Trainer

Waffel House
Brookhaven
04.2019 - 06.2020
  • Trained new waitstaff in menu knowledge and service standards.
  • Coordinated onboarding sessions for incoming team members.
  • Developed training materials to enhance staff performance.

Debone Line Worker

Sanderson Farms Processing Plant
Hazlehurst
11.2012 - 09.2015
  • Operated cutting tools to efficiently debone poultry products.
  • Maintained cleanliness and sanitation of work area throughout shifts.
  • Followed safety protocols to minimize risks and ensure safe operations.

Customer Service Representative

Baber's Rent To Own
Brookhaven
05.2009 - 08.2010
  • Responded to customer inquiries via phone and email daily.
  • Resolved customer complaints using company policies and procedures effectively.
  • Processed orders and returns while maintaining accurate records in the system.

Education

Bachelor's in Healthcare Management - Health Administration

American InterContinental University
Schaumburg, IL
09.2024 - 09.2025

Brookhaven High School
Brookhaven, Mississippi

Culinary Arts - Culinary Arts

Vo Tech
Brookhaven, MS
08.2004 - 05.2006

Skills

  • Healthcare management
  • Employee training
  • Customer service
  • Quality assurance
  • Communication skills
  • Ironing and folding

Timeline

Bachelor's in Healthcare Management - Health Administration

American InterContinental University
09.2024 - 09.2025

Housekeeper

Quality Inn
03.2022 - 11.2024

Waitress Trainer

Waffel House
04.2019 - 06.2020

Debone Line Worker

Sanderson Farms Processing Plant
11.2012 - 09.2015

Customer Service Representative

Baber's Rent To Own
05.2009 - 08.2010

Culinary Arts - Culinary Arts

Vo Tech
08.2004 - 05.2006

Brookhaven High School
Phyfa Varnado