Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Pilar Shaffer

Tylertown

Summary

Dynamic Pharmacy Manager with a proven track record at Beacham Memorial Hospital, excelling in medication therapy management and regulatory compliance. Expert in optimizing pharmacy operations and enhancing patient safety, while fostering strong customer relationships. Committed to delivering quality pharmaceutical services and ensuring patient satisfaction through effective communication and education.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Pharmacy Manager

Beacham Memorial Hospital
12.2022 - 04.2025

Oversee medication supply system.

Established and implemented effective operations for pharmaceutical services.

Adapt pharmacy operations to comply with regulations.

Retail Pharmacy Manager

Guys Pharmacy
07.2019 - 12.2022

Coordinated with teams to manage patient medication requests.

Entered data with high accuracy.

Engaged customers to ensure satisfaction and retention.

Retail Pharmacy

Walgreens
02.2016 - 06.2019

Delivered exceptional support to clients.

Customer Service Representative

General Dynamics
07.2014 - 03.2017

Managed multiple tasks related to call center operations.

Resolved customer issues promptly.

Managed customer inquiries via phone.

Facilitated seamless communication in outbound customer interactions.

Education

Southwest Mississippi Community College
Summit, MS

High School Diploma -

Tylertown High School
Tylertown, MS
05.2009

Skills

  • Patient education and counseling
  • Prescription verification
  • Workflow optimization
  • Pharmacy operations management
  • Immunizations
  • Regulatory requirements
  • Drug utilization review
  • Policy enforcement
  • Medication therapy management
  • Professional ethics
  • Performance metrics
  • Quality assurance controls
  • Operations management
  • Patient safety
  • Pharmacotherapy monitoring

Accomplishments

Customer service rewards

Monthly staff employee rewards

Certification

Pharmacy license

Immunizer

Languages

English
Full Professional

Timeline

Pharmacy Manager

Beacham Memorial Hospital
12.2022 - 04.2025

Retail Pharmacy Manager

Guys Pharmacy
07.2019 - 12.2022

Retail Pharmacy

Walgreens
02.2016 - 06.2019

Customer Service Representative

General Dynamics
07.2014 - 03.2017

Southwest Mississippi Community College

High School Diploma -

Tylertown High School

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Pilar Shaffer