Porshia Mcgowan - Burnett
Jackson
Summary
With over three years of customer service experience, I have developed a strong skill set and deep understanding of providing exceptional support to clients. Dedication to delivering top-notch service has resulted in consistently positive feedback and high customer satisfaction ratings. Effective communication and problem-solving abilities have successfully resolved complex issues, ensuring a seamless customer experience. Seeking an opportunity to leverage expertise and contribute to a dynamic team focused on delivering outstanding customer service.
Overview
6
6
years of professional experience
Work History
Local Truck Driver
MCH Transportation
06.2023 - Current
- Performed pre-and post-trip inspections to maintain vehicle condition, identifying any necessary repairs or maintenance needs promptly.
- Contributed to a positive work environment with strong teamwork skills and open communication among colleagues.
- Developed strong relationships with regular clients fostering trust and loyalty which increased repeat business opportunities.
- Promoted safe driving habits by adhering strictly to speed limits, traffic laws and DOT regulations.
Plant Associate
Amazon Flex
04.2023 - 06.2023
- With care and skill, we address each query,Easing worries and doubts, we aim to carry,Guiding you through problems, big or small,Resolving concerns, ensuring your call
Store Associate
Kroger
01.2021 - 09.2021
- Retrieve customers shopping list from the pick station, ensuring to carefully examine the list an to contact the customer if we are out of a item to discuss a suitable replacement
- Other responsabilities were to store and or properly dispose of all damaged items and also to reshop all items that someone didnt purchase
Customer Service Representative
Kohl's
06.2019 - 12.2019
- Greet customers in a warm and welcoming manner assit with any questions or concerns the customer may have
- Promote all discounts and programs keep accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
Education
Associates - Dental Assisting
Antonelli College
Flowood, MS04.2019
High School -
Provine High School
Jackson, MS05.2014
Skills
- Customer service
- Time management
- Communication skills
- Very keen to Learn
Accomplishments
Safe Driver Award
Timeline
Local Truck Driver
MCH Transportation
06.2023 - Current
Plant Associate
Amazon Flex
04.2023 - 06.2023
Store Associate
Kroger
01.2021 - 09.2021
Customer Service Representative
Kohl's
06.2019 - 12.2019
Associates - Dental Assisting
Antonelli College
High School -
Provine High School
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