Porshia Mcgowan - Burnett
Jackson
Summary
With over three years of customer service experience, I have developed a strong skill set and deep understanding of providing exceptional support to clients. Dedication to delivering top-notch service has resulted in consistently positive feedback and high customer satisfaction ratings. Effective communication and problem-solving abilities have successfully resolved complex issues, ensuring a seamless customer experience. Seeking an opportunity to leverage expertise and contribute to a dynamic team focused on delivering outstanding customer service.
Overview
6
6
years of professional experience
Work History
Local Truck Driver
MCH Transportation
Richland,Ms
06.2023 - Current
- Performed pre-and post-trip inspections to maintain vehicle condition, identifying any necessary repairs or maintenance needs promptly.
- Contributed to a positive work environment with strong teamwork skills and open communication among colleagues.
- Developed strong relationships with regular clients fostering trust and loyalty which increased repeat business opportunities.
- Promoted safe driving habits by adhering strictly to speed limits, traffic laws and DOT regulations.
Plant Associate
Amazon Flex
Jackson, MS
04.2023 - 06.2023
- With care and skill, we address each query,Easing worries and doubts, we aim to carry,Guiding you through problems, big or small,Resolving concerns, ensuring your call
Store Associate
Kroger
Jackson, MS
01.2021 - 09.2021
- Retrieve customers shopping list from the pick station, ensuring to carefully examine the list an to contact the customer if we are out of a item to discuss a suitable replacement
- Other responsabilities were to store and or properly dispose of all damaged items and also to reshop all items that someone didnt purchase
Customer Service Representative
Kohl's
Flowood, MS
06.2019 - 12.2019
- Greet customers in a warm and welcoming manner assit with any questions or concerns the customer may have
- Promote all discounts and programs keep accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
Education
Associates - Dental Assisting
Antonelli College
Flowood, MS04.2019
High School -
Provine High School
Jackson, MS05.2014
Skills
- Customer service
- Time management
- Communication skills
- Very keen to Learn
Accomplishments
Safe Driver Award
Timeline
Local Truck Driver
MCH Transportation
06.2023 - Current
Plant Associate
Amazon Flex
04.2023 - 06.2023
Store Associate
Kroger
01.2021 - 09.2021
Customer Service Representative
Kohl's
06.2019 - 12.2019
Associates - Dental Assisting
Antonelli College
High School -
Provine High School